Customer Service Management Trainee

Uline; Anaheim (CA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Tuition assistance

Job summary

Uline in Ontario, CA is seeking a Customer Service Management Trainee to gain on-the-job leadership experience in our state-of-the-art call center. This full-time, 2nd shift role offers hands-on training to empower reps and drive legendary service.

Earn $29–$34 per hour with comprehensive benefits, including health insurance, a 401(k) with company match, tuition assistance, and paid holidays. Bachelor’s degree required; prior leadership experience is a plus.

Qualifications

• Bachelor’s degree required.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership/management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Education

Bachelor's degree

Tools

CRM software

Job description

Pay from $29 to $34 per hour with significant growth and earning potential!

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold -

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Full-Time Hours:

2nd Shift schedule

Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor’s degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

(#IN-CAMANC)

(#ZR-CACS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!