Customer Service Leader: Strategy, Insights & Team Growth

TechnipFMC plc; Stephenville (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

TechnipFMC plc seeks a senior Customer Service Leader to drive exceptional service through strategic leadership and data-driven decision making. You will guide a team delivering accurate customer communications, analyze trends, and partner with sales to forecast and optimize inventory.

Strong expertise in SAP and pricing is required. The role involves managing performance, salary planning, and recruiting efforts, with a focus on customer satisfaction and continuous improvement within a global,

Qualifications

• BBA/BS degree required.
• Prior experience in customer service environment.
• High energy; self-motivated and dependable with a positive attitude.
• Excellent listening, oral and written communication skills.
• Commitment to teamwork and collaboration.
• Demonstrated initiative and customer satisfaction focus.
• Strong organization and time management skills.
• Proficiency with Word, Excel, PowerPoint and Outlook.

Responsibilities

• Provide leadership to customer service personnel across all product lines for policies and procedures.
• Manage the daily workload for the Customer Service department.
• Troubleshoot and conduct testing in SAP.
• Perform Salary Planning and Performance Reviews for all associates.
• Assist with maintenance of pricing tables for all product lines within Fluid Control.
• Approve debits, credits, customer returns.
• Develop performance metrics for Customer Service department.
• Assist direct reports with problem resolution in all aspects of customer service.
• Identify gaps and develop personnel.
• Distribute information on customers, competitors and market health.
• Build close relationships with customers, the sales team and internal supporters of the customer experience.
• Develop performance metrics for all customer service departments.
• Develop a culture that attracts and retains talent for FMC.
• Provide leadership to entry level inside sales personnel.
• Maintain documentation required for Sarbanes Oxley compliance in Customer Service.
• Analyze trends to stay current on customer preferences and make forecast/classification recommendations.

Skills

Leadership

Customer service

Data-driven decision making

Cross-functional collaboration

Strategic thinking

Communication

Salary planning

Performance reviews

Recruiting

Problem solving

Education

BBA/BS degree

Tools

SAP

Microsoft Office

Job description

TechnipFMC plc seeks a senior Customer Service Leader to drive exceptional service through strategic leadership and data-driven decision making. You will guide a team delivering accurate customer communications, analyze trends, and partner with sales to forecast and optimize inventory.

Strong expertise in SAP and pricing is required. The role involves managing performance, salary planning, and recruiting efforts, with a focus on customer satisfaction and continuous improvement within a global,