Customer Service Supervisor

TechnipFMC plc; Stephenville (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

TechnipFMC plc seeks a senior Customer Service Leader to drive exceptional service through strategic leadership and data-driven decision making. You will guide a team delivering accurate customer communications, analyze trends, and partner with sales to forecast and optimize inventory.

Strong expertise in SAP and pricing is required. The role involves managing performance, salary planning, and recruiting efforts, with a focus on customer satisfaction and continuous improvement within a global,

Qualifications

• BBA/BS degree required.
• Prior experience in customer service environment.
• High energy; self-motivated and dependable with a positive attitude.
• Excellent listening, oral and written communication skills.
• Commitment to teamwork and collaboration.
• Demonstrated initiative and customer satisfaction focus.
• Strong organization and time management skills.
• Proficiency with Word, Excel, PowerPoint and Outlook.

Responsibilities

• Provide leadership to customer service personnel across all product lines for policies and procedures.
• Manage the daily workload for the Customer Service department.
• Troubleshoot and conduct testing in SAP.
• Perform Salary Planning and Performance Reviews for all associates.
• Assist with maintenance of pricing tables for all product lines within Fluid Control.
• Approve debits, credits, customer returns.
• Develop performance metrics for Customer Service department.
• Assist direct reports with problem resolution in all aspects of customer service.
• Identify gaps and develop personnel.
• Distribute information on customers, competitors and market health.
• Build close relationships with customers, the sales team and internal supporters of the customer experience.
• Develop performance metrics for all customer service departments.
• Develop a culture that attracts and retains talent for FMC.
• Provide leadership to entry level inside sales personnel.
• Maintain documentation required for Sarbanes Oxley compliance in Customer Service.
• Analyze trends to stay current on customer preferences and make forecast/classification recommendations.

Skills

Leadership

Customer service

Data-driven decision making

Cross-functional collaboration

Strategic thinking

Communication

Salary planning

Performance reviews

Recruiting

Problem solving

Education

BBA/BS degree

Tools

SAP

Microsoft Office

Job description

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

Job Purpose

This leadership role is responsible for driving exceptional customer service through strategic team leadership, data-driven decision-making, and cross-functional collaboration. The position leads a team focused on providing timely and accurate customer communication, identifying tools and processes that enhance customer insights, analyzing trends to understand customer preferences, and making recommendations that support forecasting, product classification, and inventory reduction initiatives. Working closely within a matrix organization and partnering with sales leadership, this role develops and executes strategies that improve the customer experience while maintaining a strong understanding of company products and services. The successful candidate will be a strategic thinker with outstanding communication and problem-solving skills, capable of adapting to changing priorities and leading through uncertainty. Additionally, this role is responsible for evaluating team performance, identifying development opportunities, supporting employee growth, managing performance and salary planning processes, and assisting with recruiting, interviewing, and hiring talent for the Customer Service team.

Job Description

• Provide leadership to customer service personnel across all product lines for policies and procedures
• Manage the daily workload for the Customer Service department
• Troubleshoot and conduct necessary testing in business system (SAP)
• Perform Salary Planning and Performance Reviews for all associates reporting directly to this position
• Assist with the maintenance of pricing tables for all product lines within Fluid Control.
• Approve debits, credits, customer returns
• Assist with the development of performance metrics for Customer Service department
• Assist direct reports with problem resolution in all aspects of customer service.
• Identification of gaps and development of personnel
• Attains and distributes information on customers, competitors and market health.
• Builds close relationships with customers, the sales team and internal supporters of the customer experience.
• Develop performance metrics for all customer service departments.
• Develops a culture that attracts and retains good people that are valuable to the long-term goals of FMC.
• Provide leadership to entry level inside sales personnel
• Maintain documentation required for Sarbanes Oxley compliance in Customer Service
• Analyze trends to remain current on customer preferences and make recommendations to forecasts and classification changes

You Are Meant For This Job If

• BBA/BS degree required
• Prior experience in customer service environment
• High energy; high stamina, self-motivated, dependable, and positive attitude
• Excellent listening, oral and written communication skills
• Commitment to teamwork, cooperation and collaboration
• Demonstrated initiative
• Commitment to customer satisfaction
• Strong organization and time management skills
• Strong attention to detail
• Ability to manage multiple, competing priorities
• Ability to energize and motivate others
• Proven interpersonal skills
• Approachable, responsive and timely
• Strong leadership and managerial skills
• Experience with Microsoft office products such as Word, Excel, PowerPoint and Outlook
• Valid Passport and Driver’s License.

WORK ENVIRONMENT

Fast paced environment. Spends 80% of time in an office environment although 20% travel to customer locations is required. Some exposure to high noise, machinery and possible hazards when visiting plant.

PHYSICAL DEMANDS

Frequent sitting, typing, talking, walking, bending, stooping, climbing and infrequent lifting up to 50 lbs. will be required.

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes diversity, equity, and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matters and we encourage you to add to our culture.

TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.