Customer Service Manager

CFS; Morgantown (WV); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401(k) and company match

Job summary

CFS Morgantown, WV is seeking a Customer Service Manager to lead the customer experience strategy and manage a cross-functional service team. This role offers visibility across Sales, Operations, Purchasing, and Marketing, with a focus on improving satisfaction and business performance.

The ideal candidate has 5+ years in customer service leadership, ERP experience, and strong technical skills in MS Office and Google Workspace.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 5+ years of customer service experience.
• Prior customer service leadership or management experience preferred.
• Experience with ERP systems in a manufacturing environment preferred.
• Proficiency with Microsoft Office and Google Workspace applications.

Responsibilities

• Oversee daily customer service operations and team workflow.
• Manage customer inquiries related to orders, pricing, invoices, billing, and account management.
• Review and process customer orders while ensuring accurate account information.
• Resolve escalated customer concerns and implement service improvements.
• Collaborate with internal departments to address customer and operational challenges.
• Track service metrics, generate reports, and establish customer service goals.

Skills

Leadership

Customer service leadership

Cross-functional collaboration

Process improvement

Mentoring

ERP familiarity

MS Office & Google Workspace

Education

High school diploma required

Bachelor's degree preferred

Tools

ERP systems (manufacturing)

Microsoft Office

Google Workspace

Job description

• Lead and influence the customer experience strategy across a growing organization
• Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing
• Drive process improvements that directly impact customer satisfaction and business performance
• Play a key role in strengthening customer relationships and resolving complex issues
• Gain exposure to manufacturing operations and ERP-driven business processes
• Opportunity to mentor, develop, and lead a customer service team
• Partner with cross-functional leaders to improve efficiency and service delivery
• Competitive benefits package including health, dental, vision, PTO, 401(k), and company match
• Stable leadership position with direct impact on customer retention and company growth

Salary: $75,000-$85,000
Location: Morgantown, WV

Why This Opportunity Stands Out

• Lead and influence the customer experience strategy across a growing organization
• Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing
• Drive process improvements that directly impact customer satisfaction and business performance
• Play a key role in strengthening customer relationships and resolving complex issues
• Gain exposure to manufacturing operations and ERP-driven business processes
• Opportunity to mentor, develop, and lead a customer service team
• Partner with cross-functional leaders to improve efficiency and service delivery
• Competitive benefits package including health, dental, vision, PTO, 401(k), and company match
• Stable leadership position with direct impact on customer retention and company growth

Key Responsibilities For The Customer Service Manager

• Oversee daily customer service operations and team workflow
• Manage customer inquiries related to orders, pricing, invoices, billing, and account management
• Review and process customer orders while ensuring accurate account information
• Resolve escalated customer concerns and implement service improvements
• Collaborate with internal departments to address customer and operational challenges
• Track service metrics, generate reports, and establish customer service goals

Qualifications For The Customer Service Manager

• High school diploma required; Bachelor's degree preferred
• 5+ years of customer service experience
• Prior customer service leadership or management experience preferred
• Experience with ERP systems in a manufacturing environment preferred
• Proficiency with Microsoft Office and Google Workspace applications