Customer Service Leader for Inside Sales & Ops

Hansen Technologies LLC; Burr Ridge (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Hansen Technologies LLC in Burr Ridge, IL seeks an experienced leader to manage IL-based inside sales teams and oversee high-quality customer support. The role involves hiring, training, and developing talent, improving service through metrics, and coordinating with product management on new products.

Responsibilities include driving sales strategy with outside teams, building long-term customer partnerships, and ensuring export compliance for international shipments.

Qualifications

• Team-building and talent development experience.
• Leadership of organizational and process changes.
• Coaching and staff development abilities.
• Strong results-orientation with drive to meet goals.
• Attention to detail in processes and outputs.

Responsibilities

• Manage IL-based inside sales teams; plan and direct activities to deliver high-quality customer support.
• Hire, train, supervise, and develop talent to improve department capabilities and performance.
• Improve service by studying processes, metrics, and results; implement changes.
• Determine customer service requirements by engaging with customers and benchmarking.
• Help develop sales strategy with outside sales to boost market visibility.
• Develop long-term partnerships with customers to drive future bookings.
• Maintain technical and administrative procedures for responsive after-sales service.
• Ensure export compliance and coordinate international shipments with freight forwarders.
• Collaborate with product manager to address new products for the market.

Skills

Team building

Change leadership

People development

Results focus

Detail oriented

Job description

Hansen Technologies LLC in Burr Ridge, IL seeks an experienced leader to manage IL-based inside sales teams and oversee high-quality customer support. The role involves hiring, training, and developing talent, improving service through metrics, and coordinating with product management on new products.

Responsibilities include driving sales strategy with outside teams, building long-term customer partnerships, and ensuring export compliance for international shipments.