Customer Service & Inside Sales Leader

Hansen; Burr Ridge (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

Hansen in Burr Ridge leads inside sales teams with locations in San Diego, CA and Commerce, GA. The role plans, directs, and develops the team to provide high-quality customer support and drive business performance.

It focuses on improving service quality by studying processes, defining metrics, and implementing changes while ensuring export compliance and coordination with freight forwarders for international shipments.

Qualifications

• Team Building Develop talent & make changes as required to meet business goals.
• Leads teams through organizational and work process changes, identifying and overcoming obstacles in a timely manner.
• Provides support, coaching, training, and career direction to others.
• Accomplishes goals, completes tasks, and achieves results with initiative.
• Performs work with care, accuracy, and attention to detail.

Responsibilities

• Management of inside sales teams based in San Diego, Commerce, and Burr Ridge.
• Plan, organize, and direct activities to provide high-quality customer support; hire, train, supervise and develop talent.
• Improve service quality by studying processes, establishing metrics, monitoring results, and implementing changes.
• Determine customer service requirements by engaging with customers, visiting environments, and benchmarking.
• Develop sales strategy in conjunction with outside sales leaders to improve visibility and market position.
• Engage with customers to build long-term partnerships and future booking opportunities.
• Establish, implement, and maintain procedures to provide responsive after-sales services.
• Ensure Export Compliance Regulations are followed; select and work with Freight Forwarders for international shipments.
• Collaborate with product management to address new products and changes for the market.

Skills

Team Building

Change Leadership

People Development

Results Focus

Detail Focused

Job description

Hansen in Burr Ridge leads inside sales teams with locations in San Diego, CA and Commerce, GA. The role plans, directs, and develops the team to provide high-quality customer support and drive business performance.

It focuses on improving service quality by studying processes, defining metrics, and implementing changes while ensuring export compliance and coordination with freight forwarders for international shipments.