Customer Service Lead - Public Services

State of Oklahoma; Kansas; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

The State of Oklahoma Office of Juvenile Affairs is seeking a Customer Service Representative II to support operations at the Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. The role requires handling confidential information and supervising youth, with duties spanning information provision, equipment handling, and staff support.

Primary responsibilities include managing inquiries, maintaining records, processing mail, and facilitating daily activities while upholding agency policies and

Qualifications

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus one additional year of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience.

Responsibilities

• Supervises employees engaged in providing services and information to all customers, and trains staff.
• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
• Receives requests for information and services and provides such services using advanced technological equipment.
• Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
• Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
• Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.

Skills

Public contact

Customer service

Telephone procedures

Communication skills

Record keeping

Job description

The State of Oklahoma Office of Juvenile Affairs is seeking a Customer Service Representative II to support operations at the Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. The role requires handling confidential information and supervising youth, with duties spanning information provision, equipment handling, and staff support.

Primary responsibilities include managing inquiries, maintaining records, processing mail, and facilitating daily activities while upholding agency policies and