Customer Service Lead & Project Coordinator

iMold Cleaning and Restoration; Fort Myers (FL); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

iMold Cleaning and Restoration in Fort Myers is seeking an experienced Customer Service Representative to join a fast-growing team. You will be the first point of contact for customers, handling inquiries, documenting leads in our CRM, and coordinating estimator routes to meet customer needs.

The role requires strong communication, the ability to coach others, and comfort with multi-tasking in a dynamic home-services environment.

Qualifications

• Excellent communication skills and ability to engage with customers.
• Ability to coach and develop others within a fast-paced team.
• Strong multitasking in a dynamic restoration/home-services environment.

Responsabilités

• Serve as a brand ambassador and first impression for potential customers.
• Answer incoming customer calls (new leads, follow-ups).
• Document new leads into the CRM system.
• Schedule Estimator routes optimizing geography and needs.
• Educate customers on services (mold, water damage, restoration).
• Manage customer expectations on timelines and costs of remediation.
• Resolve customer issues with operations team.
• Perform lead follow-ups and escalate when needed.
• Confirm and adjust appointments as required.

Connaissances

Communication skills

Coaching others

Multitasking

Formation

High School diploma/GED

Outils

CRM systems

Work Management platforms

Description du poste

iMold Cleaning and Restoration in Fort Myers is seeking an experienced Customer Service Representative to join a fast-growing team. You will be the first point of contact for customers, handling inquiries, documenting leads in our CRM, and coordinating estimator routes to meet customer needs.

The role requires strong communication, the ability to coach others, and comfort with multi-tasking in a dynamic home-services environment.