Project Coordinator Customer Service Representative CSR

iMold Cleaning and Restoration; Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Paid time off

Dental insurance

Training & development

Opportunity for advancement

Company parties

Job summary

iMold Cleaning and Restoration in Fort Myers is seeking an experienced Customer Service Representative to be the first point of contact for our clients, handling calls, lead intake, scheduling, and CRM updates.

You will educate customers on our mold, water damage, and restoration services, manage expectations, coordinate with the operations team, and coach others as needed to maintain our high service standards.

Qualifications

• 3-5 years of CSR experience.
• Strong communication and empathy with customers.
• Familiarity with cleaning/restoration industries is a plus.
• Willingness to undergo background check, drug test, and MVR pull.
• Valid driver’s license and clean driving record.

Responsibilities

• Serve as brand ambassador and first impression for customers.
• Answer incoming customer calls and follow-ups.
• Document new leads into our CRM system.
• Schedule Estimator routes optimizing geography and customer needs.
• Educate customers on services such as mold and restoration processes.
• Manage timelines, costs, and potential outcomes of remediation projects.
• Resolve customer issues with the operations team.
• Perform lead follow-ups and elevate to others as needed.
• Confirm appointments and adjust schedules as required.

Skills

Communication skills

Leadership

Coaching

Multitasking

Customer service mindset

Education

High school diploma/GED

Tools

CRM systems

Work Management platforms

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Fast growing company with opportunities for advancement

Dedicated investments in learning, training, and development

Above market compensation, plus performance and commission pay

Leadership, coaching and development opportunities

Other benefits include (401k, Health, Dental, Vision, Paid Time Off)

We are looking for an experienced Customer Service Representative (CSR) in Fort Myers to join our fast growing team! You will be making an impact each day by helping our team of professionals serve our communities better and our Company grow so we can support even more of our neighbors.

You are someone that has a keen interest and meaningful experience in customer service, call taking, understanding customer needs, problem solving, appointment scheduling, and logistics. You have a genuine concern and ability to show empathy for all of our customers. When they may be having one of their worst days, you are at your best.

You are computer savvy and have experience with CRM systems and Work Management platforms. You thrive in a fast paced environment and are open to learning every day. Your experience in the fields of cleaning, restoration, construction, and broadly home services are all a plus. You are an individual that is outgoing, presentable, and has outstanding communication skills.

You hold yourself to a high standard and care deeply about the quality of your work and its impact on customers and your team. You are a leader and coach to others and know you are only as successful as those you bring along with you.

Your Core Responsibilities:

Serve as a brand ambassador as you may be iMold's first impression to our potential customers

Answering incoming customer calls (New Leads, Customer Follow-Ups, etc.)

Customer in-take, documentation of new leads into our CRM system

Scheduling Estimator (Salesperson) routes, optimizing for geography and customer needs

Educating customers on our services, i.e., mold, water damage, rebuild restoration processes

Manage customer expectations about timelines, costs, and potential outcomes of remediation projects

Handle any customer issues, working closely with the operations team to resolve problems quickly

Performing lead follow-ups, elevating to other team members as appropriate

Confirming appointments and making adjustments to schedules as needed

Your soft skills:

Excellent communication skills (We are a "communication company" that specializing in restoration!)

Ability to manage others, provide coaching and develop others

Ability to multi-task, in a complex and sometimes quickly changing environment

Your Qualifications:

3-5 years of experience in a Customer Service Representative (CSR) role

Overall interest in serving your communities and being a hero to your neighbors

General familiarity with the cleaning, restoration, and/or construction industries

Willingness to undergo background check, drug test, and motor vehicle record pull

Valid driver’s license and clean driving record

High school diploma/GED