Customer Service Manager

Find Great People | FGP; Columbia (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading recruiting firm in South Carolina is seeking a driven Customer Service Manager to oversee their showroom and service teams. The ideal candidate will have significant retail experience and a proven ability to boost sales through exceptional customer service. This role provides an opportunity for leadership and strategic oversight, ensuring an inviting showroom and outstanding customer experience. The position is full-time with compensation based on commissions and bonuses.

Qualifications

• Several years of experience in customer service and retail management.
• Proven sales driving capabilities through merchandising and upselling.
• Ability to handle a fast-paced work environment.

Responsibilities

• Lead and motivate the customer service and showroom team.
• Oversee daily operations and ensure service excellence.
• Manage showroom layout and visual merchandising.

Skills

Leadership

Customer engagement

Problem-solving

Communication

Multitasking

Education

Bachelor’s degree in business administration or related field

Tools

Microsoft Office

Customer service software

Job description

Overview

We are seeking a driven and customer-focused leader to manage our customer service and retail teams. This role combines hands-on leadership with strategic oversight, ensuring exceptional service and an inviting showroom experience for our customers.

Responsibilities

• Lead, coach, and motivate the customer service and showroom team to deliver exceptional service and sales results.


• Oversee daily operations, including customer interactions, issue resolution, and service scheduling.


• Manage showroom layout, visual merchandising, and inventory to maximize appeal and drive sales.


• Develop and implement service standards, retail best practices, and team training programs.


• Track and analyze service metrics and sales data to identify opportunities for improvement.


• Collaborate with sales, dispatch, and service teams to ensure a seamless customer experience.


• Support front-line operations as needed, including payments, product demonstrations, and phone inquiries.

Qualifications

• Combined customer service and retail showroom experience, including several years in a supervisory role.


• Proven ability to drive sales through merchandising, upselling, and customer engagement.


• Strong leadership, communication, and problem-solving skills.


• Highly organized with the ability to multitask in a fast-paced environment.


• Proficiency in Microsoft Office and customer service software.


• Bachelor’s degree in business administration or related field preferred.

Compensation

• Commission and Bonus Opportunity

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and Management

Industries

• Oil and Gas and Utilities