Customer Service Lead - Operations & Cashier Support

Socket.dev; Cedar Park (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Same day pay

Competitive pay raises up to 7%

Inclusive culture

Health, dental, vision, life insurance

Paid holidays

Staff discount

Career development opportunities

Volunteer opportunities

Tuition reimbursement

401(k) with company match

Job summary

Nebraska Furniture Mart is seeking a dedicated Lead Customer Service Specialist to oversee the day-to-day operations of service counters and cashier areas across locations. You will serve as a key management representative, engaging with customers daily.

The role requires 3–5 years of customer service experience, including one year in a lead role, and ability to handle cash, negotiate solutions, and use MS Office. A pre-employment background check is required.

Qualifications

• 3-5 years customer service experience including one-on-one problem resolution.
• 1 year lead or supervisory experience
• 6 months cash handling for KC/OM locations
• Ability to negotiate with customers to reach solutions.
• Proficiency in MS Office and internet navigation.
• Ability to enter data quickly and accurately.
• Availability for night, weekend, and/or early hours as needed.
• Pre-employment background check required.

Responsibilities

• Support as back-up when customer volume exceeds staffing levels.
• Manage daily cash drawers, balancing, refunds, claims, and collections issues.
• Assist customers and use resources to resolve problems and escalations.
• Monitor daily receiving processes and coordinate with suppliers to maintain inventory levels.

Skills

Customer service

Leadership / supervisory

Cash handling

Negotiation

MS Office

Data entry

Night/weekend hours

Education

High School Diploma or GED

Job description

Nebraska Furniture Mart is seeking a dedicated Lead Customer Service Specialist to oversee the day-to-day operations of service counters and cashier areas across locations. You will serve as a key management representative, engaging with customers daily.

The role requires 3–5 years of customer service experience, including one year in a lead role, and ability to handle cash, negotiate solutions, and use MS Office. A pre-employment background check is required.