Customer Service Lead & Office Administrator (Logistics)

1 Click Logistics; Dayton (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

1 Click Logistics, a 3PL provider, seeks a Customer Service Representative Lead to guide the CS team, handle escalations, and ensure high‑quality support. You will coordinate with operations, scheduling, and management to improve service levels and client satisfaction.

Ideal candidates have 3+ years in customer service, 1+ year in leadership, and familiarity with WMS/TMS. The role requires strong communication, organizational skills, and an ability to work in an office and warehouse setting.

Qualifications

• Minimum 3 years in customer service.
• At least 1 year in a leadership or supervisory role.
• Knowledge in using WMS and/or TMS.
• Previous warehouse experience.
• High school diploma or GED required.

Responsibilities

• Provide leadership and direction to a team of customer service representatives.
• Foster a positive, collaborative work environment and open communication.
• Answer emails to resolve customer inquiries.
• Answer calls to support customer inquiries and issues.
• Support operations with paperwork and order preparations.
• Coordinate transportation scheduling and cross‑functional projects.
• Identify issues proactively and resolve escalations promptly.
• Maintain customer accounts and records of interactions.
• Escalate complex issues to the CSR Manager when needed.

Skills

Analytical skills

Leadership potential

MS Office proficiency

Written communication

Team collaboration

Education

High school diploma or GED

Tools

WMS

TMS

Job description

1 Click Logistics, a 3PL provider, seeks a Customer Service Representative Lead to guide the CS team, handle escalations, and ensure high‑quality support. You will coordinate with operations, scheduling, and management to improve service levels and client satisfaction.

Ideal candidates have 3+ years in customer service, 1+ year in leadership, and familiarity with WMS/TMS. The role requires strong communication, organizational skills, and an ability to work in an office and warehouse setting.