Customer Service Manager

FPC Peachtree; Holland (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Our client, a rapidly growing warehousing and distribution company in the United States, seeks a Customer Service Manager to own end-to-end customer relationships, ensure accurate billing, and drive continuous improvement across service and inventory management. You will lead the Customer Service team and coordinate with shipping/receiving.

The role emphasizes strong leadership, cross-functional collaboration, and data-driven decision making to optimize operations, improve service levels, and

Qualifications

• 3+ years of leadership experience in customer service within a logistics or warehouse environment.
• Bachelor's degree preferred or equivalent experience.
• Proficiency in Microsoft Office; familiarity with WMS such as Korber/Infios and scheduling tools like Opendock is a plus.

Responsibilities

• Lead and develop the Customer Service Account Representatives and Shipping/Receiving Coordinators, fostering a positive, team-oriented culture.
• Serve as the primary point of contact for customer communications, including inquiries, quarterly business reviews, and agreement renewals.
• Monitor daily service levels and resolve customer requests and concerns in a timely, accurate, and professional manner.
• Oversee financial management activities including new account setup, customer billing, and cost controls to support profitability.
• Track and analyze warehouse and customer activity data (inbounds, outbounds, inventory levels, and turn times) to identify performance trends and opportunities for improvement.

Skills

Leadership

Communication

Cross-functional leadership

Microsoft Office

Education

Bachelor's degree

Tools

Korber Infios

Opendock

Job description

Our client is a rapidly growing warehousing and logistics company providing innovative storage, warehousing, and distribution solutions. They are seeking a Customer Service Manager to own the end-to-end customer relationship process, ensure accurate and timely billing, and drive continuous improvement across service and inventory management.

Responsibilities:

• Lead and develop the Customer Service Account Representatives and Shipping/Receiving Coordinators, fostering a positive, team-oriented culture.
• Serve as the primary point of contact for customer communications, including inquiries, quarterly business reviews, and agreement renewals.
• Monitor daily service levels and resolve customer requests and concerns in a timely, accurate, and professional manner.
• Oversee financial management activities including new account setup, customer billing, and cost controls to support profitability.
• Track and analyze warehouse and customer activity data (inbounds, outbounds, inventory levels, and turn times) to identify performance trends and opportunities for improvement.

Qualifications:

• Minimum 3 years of leadership experience in customer service within a logistics or warehouse environment.
• Bachelor's degree preferred or equivalent experience.
• Proficiency in Microsoft Office; familiarity with Warehouse Management Systems (WMS) such as Korber/Infios and scheduling tools like Opendock is a plus.
• Strong verbal and written communication skills, with the ability to lead cross-functional teams and manage competing priorities.