Lead Customer Service Representative

Cool Cat Fence; Seattle (WA); On-site; USD 45,000 - 70,000; Full time

Job summary

A vibrant customer service company in Seattle is seeking a Customer Service Rockstar to lead their offshore CSR team and enhance the customer experience. This role involves managing calls, coaching team members, and creating systems that ensure smooth operations. The ideal candidate thrives in a fast-paced environment and possesses strong communication and leadership skills. Competitive compensation and a full-time position await the right candidate.

Qualifications

• Proven leadership instincts with a focus on accountability.
• Ability to thrive in a fast-paced environment.
• Comfortable managing a team across different time zones.

Responsibilities

• Answer inbound calls with confidence and clarity.
• Lead the offshore CSR team and manage workflow.
• Build systems to improve team performance.

Skills

Communication skills

Organizational skills

Leadership skills

Problem-solving

Charisma

Job description

Base pay range

$45,000.00/yr - $70,000.00/yr

Direct message the job poster from Cool Cat Fence

I lead a $20M+ Sales Movement @ Cool Cat Fence

Are you the kind of person who thrives on conversations, solves problems before they fully exist, and can keep a team aligned without breaking a sweat? Cool Cat Fence is looking for a Customer Service Rockstar who can own our phone lines and lead our offshore CSR team like a championship coach.

This isn’t your typical CSR job—this is a frontline leadership role in a fast-growing, high-energy environment where every call is an opportunity to win a customer for life.

If you love people, love structure, and love raising the bar… we need to talk.

What You’ll Own (and Crush)

1. Be the First Impression — and the Best One

• Answer inbound calls with confidence, clarity, and Cool Cat energy
• Book appointments, solve problems, and give homeowners peace of mind
• Turn stress into smiles and confusion into clarity
• Keep your finger on the pulse of customer mood and market vibes
• Keep your team accountable to call volume, speed, quality, and follow-through
• Host weekly check-ins, set the tone, and keep morale high
• Review performance reports, spot trends, and raise standards
• Build systems that make the whole team run smoother than a freshly-stained cedar panel

3. Own the Customer Journey

• Ensure every customer has a consistent, premium Cool Cat experience
• Keep escalations organized and handled quickly
• Work closely with Sales, Operations, and Marketing to keep workflows tight
• Help write and refine SOPs that keep the team airtight

The Type of Cool Cat We’re Looking For

• Loves talking to people
• Organized—you’re allergic to chaos
• Leadership instincts: you’re firm, fair, and fearless
• Problem solver with a “let’s fix it now” mentality
• Not afraid to hold people accountable
• Thrives in a fast-paced, growing company
• You can coach people across different time zones without losing your vibe
• You’re fun, professional, and naturally charismatic

Why This Role is Awesome

• You get to shape the entire customer experience at Cool Cat Fence
• Full leadership over a team from day one
• You’ll build, grow, and improve systems that scale with us
• A ton of ownership and autonomy
• A people-centered role with real impact
• You’ll be part of a team that’s building something special, unique, and industry-changing

Ready to Lead the Charge? If you want a role that blends customer service, leadership, and culture-building—and you want to be part of a fast-growing company with a fun, unbeatable energy—this is the spot for you.

Come run the frontline. Build the team. Shape the experience.

Be the next Cool Cat leader. 🐾

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Management

Industries

Construction

Referrals increase your chances of interviewing at Cool Cat Fence by 2x

Get notified about new Customer Service Representative jobs in Greater Seattle Area.