Customer Service Lead

OMB Bank; Springfield, Northern (MO, KY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Excellent work environment

Stability with local community bank

Paid Leave: PTO, Military, Bereavement

Insurance plans: life/AD&D, medical, &

Job summary

OMB Bank is seeking a Customer Service Lead in Springfield to coach and lead by example, ensuring exceptional service across banking tasks.

You will oversee transfers, assist with online accounts, complete transactions, and respond to banking questions with accurate, friendly guidance for customers.

Qualifications

• High school diploma or equivalent, or combination of education and relevant experience
• 2+ years of retail banking experience preferred
• 1+ year of clerical and customer service experience required
• 2+ years of team leadership experience preferred
• Excellent customer service and strong communication skills
• Strong mathematical, problem-solving and computer skills
• Basic knowledge of banking operations preferred
• Effective multi-tasking and organizational skills
• Willingness to proactively cross-sell bank products & services

Responsibilities

• Coach and lead the customer service team by example
• Provide exceptional customer service and guidance to customers
• Oversee handling bank transfers and online accounts
• Complete transactions accurately and efficiently
• Answer banking or financial questions from customers

Skills

Customer service

Communication

Team leadership

Banking operations

Cross-selling

Math skills

Computer skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Description

Customer Service Lead

Job Summary

The Customer Service Lead ensures exceptional customer service through coaching and leading by example. The Customer Service Lead exercises excellent judgement in handling various situations. This position includes overseeing handling bank transfers, assisting with online accounts, completing transactions, and answering banking or financial related questions.

Primary Location/Schedule:

• · 3050 S. Delaware Ave., Springfield, MO 65804


• · Schedule: Monday – Friday, 7:30 am - 6:00 pm; Alternating Saturdays 9:00 am to 12:00 pm


• · Full-time: 40 hours per week average

Position Requirements:

• · High school diploma or equivalent, or combination of education and relevant experience


• · Two or more years of retail banking experience preferred


• · A minimum of one year of clerical and customer service experience required


• · Two or more years of team leadership experience preferred


• · Excellent customer service and strong communication skills


• · Strong mathematical, problem-solving and computer skills


• · Basic knowledge of banking operations preferred


• · Effective multi-tasking and organizational skills


• · Willingness to proactively cross-sell bank products & services

Employee Benefits:

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions


• Stability with a locally owned community bank that is growing and expanding in the region


• Paid Leave: PTO, Military, Bereavement, and Jury Duty


• Full and partially paid insurance plans: life w/AD&D, disability, medical, and dental


• Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D


• 100% match of retirement savings (up to plan limit)


• Discounted financial service fees on select OMB products and services


• Plus more

Futures made brighter. Banking made better

OMB Bank was founded in 1999 with a commitment to excellence in service. We offer our customers the latest in banking products and services combined with old-fashioned customer service. We are committed to giving our customers the kindness, courtesy, and professionalism they deserve. This philosophy has resulted in our growth from one bank in Springfield to ten banks in Springfield and the surrounding communities.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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