Personal Banker II

Southern Bank; Springfield (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Southern Bank is seeking a Personal Banker II in Springfield, MO to actively manage customer relationships and provide tailored financial solutions. This full-time position focuses on sales and requires engaging with customers to identify and meet their financial needs.

Successful candidates need a strong understanding of banking products, excellent customer service skills, and a commitment to maintaining customer confidentiality. A high school diploma is required, along with strong communication abilities.

Qualifications

• Possess strong communication skills to interact effectively with customers and staff.
• Be proficient in bank products and services to assist customers appropriately.

Responsibilities

• Build and maintain new customer relationships through proactive outreach.
• Educate customers on banking products and services.
• Collaborate with staff to meet customer needs and improve financial solutions.

Skills

Excellent understanding of the Bank’s products and services

Positive and helpful attitude

Strong interpersonal communication skills

Good computer skills

Excellent customer service skills

Education

High school diploma or equivalent

Tools

Cash Management

Remote Deposit Capture

Job description

Job Details

Location: Springfield National Branch - Springfield, MO 65810
Position Type: Full Time

PRIMARY PURPOSE OF JOB

This position is a branch‑based sales role with outside sales expectations. The primary goal is to acquire, expand, and retain customer relationships by proactively meeting with customers to discover their financial needs and providing product and service recommendations. As part of a team, Personal Banker II will act as a financial liaison, maintaining excellent customer service.

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

• Ensures the confidentiality of customer non‑public personal information and secures information systems to comply with bank regulations.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

• Builds new customer relationships through frequent interactions and proactive contacts.
• Consistently looks for opportunities to improve sales efforts, branch profitability, and deposit growth.
• Collaborates with the Branch Retail Manager to drive sales and meet all customer needs.
• Participates in a welcoming lobby experience, directing customers appropriately and encouraging product usage.
• Actively engages in business development opportunities such as phone outreach, community events/groups, and meetings with local businesses.
• Promotes teamwork and participation in branch huddles and communications to ensure a positive customer experience.
• Assists, trains, and mentors all branch retail staff as the primary point of contact.
• Identifies financial needs of customers and presents appropriate product and service options collaboratively with internal team members.
• Educates customers on utilizing available access channels.
• Acts as a business product and services expert in the branch, covering cash management services, remote deposit services, ICT/CDARS, and merchant services.
• Maintains thorough knowledge of ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, cash ordering, and shipment preparation.
• Maintains thorough knowledge of regulatory requirements including the Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy, and Information Security.
• Maintains proficiency in bank products such as internet banking, bill pay, mobile banking, mobile deposits, card valet, and other customer products.
• Develops new customer relationships and expands existing ones by identifying cross‑selling opportunities to meet personal and branch goals.
• Owns the customer experience, including account openings and resolution of service issues through follow‑up.
• Builds partnerships with back office support to drive sales and ensure all customer needs are met.
• Prepares and compiles complex new customer data for opening accounts such as commercial/business checking, individual, retirement, trusts, estates, IOLTA’s, and representative payees.
• Demonstrates trustworthiness, character, professionalism, confidentiality, and honesty in internal and external dealings.
• Adheres to Southern Bank Telephone Standards, fostering open communication and addressing concerns promptly.
• Maintains attendance with a schedule that may include overtime, nights, weekends, and holidays.
• May assist at various branches across Southern Bank’s footprint and provide backup to Branch Retail Manager when absent.

Qualifications

Knowledge, Skills, and Abilities

• Excellent understanding of the Bank’s products and services.
• Proficient in business products such as Cash Management and Remote Deposit Capture.
• Positive and helpful attitude toward both internal and external customers.
• Strong interpersonal communication skills, including clarity and effective communication with customers, employees, and supervisors.
• Good computer skills.
• Excellent customer service skills.

Education, Training and Experience Requirements

• High school diploma or equivalent.

Core Competencies

• Family & Trust: Build relationships based on trust, mutual respect, honesty, and integrity.
• Rooted & Service: Commit to serving customers, communities, and teams with purpose, professionalism, and respect.
• Innovation & Strength: Foster collaboration, continuous improvement, and visionary thinking to drive excellence.
• Building Customer Loyalty: Meet customer needs, build productive relationships, and ensure satisfaction and loyalty.
• Applied Learning: Assimilate and apply new job‑related information in a timely manner.
• Quality Orientation: Accomplish tasks with precision, accuracy, and watchfulness over all aspects of the job.