Personal Banker

Mid-Missouri-Bank; Springfield (MO); On-site; USD 23,000 - 33,000; Part time

Job summary

Mid-Missouri Bank is hiring a Part-Time Personal Banker in Springfield, MO. You will serve retail customers with a relationship-driven, consultative sales approach, handling deposits, online banking setup, and cashier services.

The role emphasizes excellent customer service, product knowledge, and adherence to bank policies; a positive, proactive attitude is essential in a community-focused team.

Qualifications

• Demonstrates friendly, professional customer service.
• Clear verbal communication and listening skills.
• Strong mathematical accuracy for cash handling and transactions.
• Excellent organization and time management to balance tasks.
• Ability to multi-task in a fast-paced banking environment.
• Problem solving and customer issue resolution.
• Teamwork and collaboration with colleagues and supervisors.

Responsibilities

• Open deposit accounts and set up Online/Mobile Banking for customers.
• Process debit card orders and issue checks; handle checks and cash transactions.
• Assist customers with cash withdrawals, transfers, and loan payments.
• Refer customers to loans, insurance, and other banking services as appropriate.
• Balance and maintain cash drawer; ensure currency accuracy and compliance with policies.
• Maintain records for transactions and aid in regulatory reporting.

Skills

Customer service

Communication

Math accuracy

Organization

Time management

Multi-tasking

Problem solving

Teamwork

Attention to detail

Tools

Cash handling systems

Job description

Job DetailsJob Location: Springfield-Campbell - Springfield, MO 65810Position Type: Part TimeSalary Range: $17.00 - $24.05 HourlyJob Category: BankingAt Mid-Missouri Bank, we believe great work starts with great people. We’ve built a culture where collaboration, innovation, and a little fun go hand in hand and were giving back to our community is part of who we are.

Why You’ll Love Working Here

• A People-First Culture:We value respect, inclusion, and teamwork. You’ll be supported, heard, and encouraged to bring your authentic self to work every day.
• Community Involvement:From volunteer time to local partnerships, we’re proud to invest our time and talents into the communities where we live and work.
• A Fun Place to Work:Whether it’s team lunches, celebrations, friendly competitions, or casual dress days, we believe enjoying your workplace matters.
• Growth Opportunities:We’re committed to your professional development through training, mentorship, and clear paths for advancement. As we grow, you grow.

Personal Bankers are universal bankers who assist with all needs of retail customers. Personal Bankers are expected to provide an extraordinary customer experience through a relationship driven, consultive sales approach.

Expectations

• Represent MMB in a courteous and professional manner, provide an extraordinary customer experience through a relationship driven, consultive sales approach.
• Knowledge of MMBs products and services and ability to recommend and train/educate customers on solutions that fit their need.
• Focus on and meet individual and team goals, including training, sales, and customer relationship initiatives
• Comply with all Bank policies/procedures and all applicable federal and state laws and regulations

Essential Duties

• Perform relationship, sales, product, educating, service initiating tasks, such as:
  • Deposit account opening
  • Online Banking / Mobile Banking setup & training
  • Cash Management setup & training
  • Production of Debit Cards and ordering customer checks
  • Credit Card processing
  • Safe Deposit Boxes
  • Referrals for loans, insurance, trust, and merchant services
  • Ensuring document imaging is accurate and up-to-date
• Assist Customers with transaction based requests, such as:
  • Receives checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
  • Process savings withdrawals
  • Cash checks: verify endorsement, receive proper identification, and ensure validity
  • Issue cashiers checks: verify identity, ensure funds are collected, and check OFAC
  • Process wire requests: verify identity, ensure funds are collected and follow outlined procedures and policies
  • Identify counterfeit currency
  • Accept loan payments: verify payment amount and issue receipts
  • Process cash advances, redeem U.S. Savings bonds
  • Maintain appropriate Currency Transaction Reports
  • Balance and maintain cash drawer, buy and sell currency from the vault as necessary, ensuring that drawer cash limits are not exceeded
  • Process safe deposit box payments
• Assist Customers with routine account-related requests/inquiries such as:
  • Funds (manual and automatic) transfers
  • Stop payments
  • Inquiries about bank deposit products and service charges
  • Inquiries about ATM and Debit Card usage and limits
  • Inquiries about checking and savings account transactions
  • Inquiries about funds availability and account balances
  • Inquiries and troubleshooting for Online Banking, Cash Management, and Mobile Banking services
  • Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
  • Research customer questions regarding electronic funds transfers and initiate Reg E disputes when appropriate, including the completion of all necessary documents and affidavits
  • Perform customer requested research, including printing statement and check copies
• Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses
• Other duties as assigned

QualificationsKnowledge, Skills, and Abilities

• Maintain friendliness and professionalism through the proper use of tact & diplomacy when dealing with customers at all times
• Display a positive attitude and enjoy working with the public
• Strong verbal communication skills
• Strong mathematical skills along with accuracy
• Detail oriented
• Possess a great sense of organization, priority and time management
• Ability to work well under pressure
• Ability to identify, research and problem solve on a critical level and think on your feet
• Ability to be flexible and to multi-task on a regular basis
• Ability to work in a fast paced environment
• Strong knowledge of bank deposit products/services & regulations
• Strong technology skills and knowledge

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds on occasion