Customer Service Lead

LS Solutions; Cavalier (ND); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

LS Solutions is seeking a front-end supervisor to deliver outstanding customer service and to oversee front-end operations in the manager’s absence. The role focuses on accurate transactions, stock returns, promotions knowledge, and staff training.

You will manage schedules, maintain a clean and safe store, and support other departments as needed to help achieve financial goals. Prioritize safety and customer satisfaction.

Formación

• High school diploma or GED required.
• Proficient in computer use (email, spreadsheets).
• Strong reading, writing and comprehension skills.
• Accounting and bookkeeping knowledge.
• Ability to interpret financial data and develop budgets.
• Effective delegation and leadership skills.
• Knowledge of suggestive selling and product features.
• Detail-oriented with focus on safety and food handling standards.

Responsabilidades

• Provide exceptional customer service at the store's front-end.
• Supervise front-end activities in the absence of the Customer Service Manager.
• Accurately process transactions and handle returns-to-stock promptly.
• Maintain knowledge of store products and sales promotions.
• Train team members and manage staff schedules.
• Ensure a clean, safe, and well-stocked environment.
• Perform duties in other departments as needed.

Conocimientos

Customer service

Reading and writing

Leadership

Product knowledge

Spreadsheet proficiency

Budget interpretation

Safety awareness

Educación

High school diploma or GED

Herramientas

Spreadsheets

Email

Descripción del empleo

Role Overview

This position involves providing exceptional customer service at the store's front-end, supervising and directing front-end activities in the absence of the Customer Service Manager, and ensuring efficient store operations to support the store's financial goals. Key responsibilities include accurately processing transactions, handling return-to-stock items promptly, maintaining knowledge of store products and sales promotions, training team members, managing staff schedules, and ensuring a clean, safe, and well-stocked environment. Additional duties may include tasks in other departments based on customer needs.

Role Overview

This position involves providing exceptional customer service at the store's front-end, supervising and directing front-end activities in the absence of the Customer Service Manager, and ensuring efficient store operations to support the store's financial goals. Key responsibilities include accurately processing transactions, handling return-to-stock items promptly, maintaining knowledge of store products and sales promotions, training team members, managing staff schedules, and ensuring a clean, safe, and well-stocked environment. Additional duties may include tasks in other departments based on customer needs.

Qualifications & Skills

• High school diploma or equivalent (GED)
• Proficient in computer use (email, spreadsheets)
• Strong reading, writing, and comprehension skills
• Accounting and bookkeeping knowledge
• Ability to interpret financial data and develop budgets
• Effective delegation and leadership skills
• Knowledge of suggestive selling and product features
• Detail-oriented with a focus on safety and food handling standards

Physical & Environment Requirements

Must be able to lift/move up to 30-50 pounds, stand and walk for extended periods, and work in varied temperatures and store environments. Reasonable accommodations are available for individuals with disabilities.