Customer Service Lead

HILLDALE SHOPPING CENTER; Madison (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A local retail establishment in Madison, Wisconsin is seeking a motivated individual to oversee store operations in the absence of management. Responsibilities include monitoring staff adherence to policies, running the cashier register, and maintaining store cleanliness. Candidates should have a high school diploma and preferably one year of retail experience. The role demands strong communication skills and attention to detail. Join us in contributing to a positive customer experience!

Qualifications

• High school diploma preferred.
• One year of retail or related experience preferred.
• Ability to read, write, comprehend, and interpret documents.
• Basic mathematical skills are needed.
• Detail oriented is important.

Responsibilities

• Monitor associate's adherence to company policies.
• Run cashier register and handle customer concerns.
• Conduct regular inspections of store areas.
• Maintain a clean and well-stocked store.

Skills

Communication skills

Customer service

Basic mathematical skills

Detail oriented

Education

High school diploma

Job description

Job Description

This role directs and coordinates activities of store operations in the absence of Store Director, Assistant Store Director or other management to obtain optimum efficiency and economy of operations to ensure that the work shifts of all department associates contribute the financial best interest of the store. Complete all other duties as assigned in a timely manner.

Here’s what you’ll do

• Monitor associate’s adherence to company policies.
• Able to run cashier register and courtesy counter desk and handle customer concerns in efficient manner.
• Understand and be familiar with store layout, location of safety and emergency equipment.
• Conduct regular inspections of all areas, providing feedback to department managers.
• In the absence of the Store Director or specified department manager, will be responsible for time clock maintenance.
• May close store: lock all doors, including receiving, turn off lights, arm store, etc.
• Knowledge of product locations in the store, in order to be able to assist customers.
• Maintain a clean, attractive and well stocked store.
• Follow all PPE and Safety Guidelines.
• Follow all Food Safety and Cleaning Expectations.
• Follow Guest Experience Guidelines.
• May be assigned tasks in other departments based on customer experience need.
• Additional responsibilities may be assigned as needed.

Here’s what you’ll need

• High school diploma (preferred)
• One year of retail or related experience preferred.
• Ability to read, write, comprehend, and interpret documents.
• Basic mathematical skills.
• Suggestive Selling/Knowledge of Products.
• Detail Oriented.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.