CUSTOMER SVC/DEPT LEADER

The Kroger Co.; Monroe (WI); On-site; USD 22,000 - 32,000; Full time

Job summary

The Kroger Co. in Monroe, Wisconsin is seeking a Front-End Supervisor to lead the day-to-day operations of the front-end department and deliver outstanding customer experiences.

You will supervise associates, uphold store standards, and model Kroger’s core values in every interaction. Responsibilities include scheduling, budgeting support, promoting teamwork, executing promotions, and maintaining a welcoming environment for customers.

Qualifications

• Must possess strong communication and math skills
• Ability to remain calm in stressful situations
• Retail or customer service experience required
• Front-end supervision experience preferred

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates about company, department, and job specifics.
• Collaborate with associates and promote teamwork to achieve store goals.
• Create an inviting environment by answering product questions for customers.
• Know products well and suggest suitable items to customers.
• Monitor and control department expenses.
• Manage cash handling and records for the store.
• Schedule front-end associates to ensure adequate coverage.
• Support store management with budgeting, P&L reviews, and action on financial reports.
• Develop and execute a department business plan to achieve results.
• Create and implement promotions with store management.
• Execute the department's promotional plan.
• Stay updated on ads and promotions.
• Monitor department expenses and inventory conditions.
• Plan and supervise inventory processes.
• Train associates on inventory/stocking and ordering systems.
• Adhere to food safety regulations and safety guidelines.
• Enforce safety programs and report unsafe conditions.
• Inspect equipment and arrange repairs as needed.
• Notify management of accidents or safety risks.
• Oversee efficient operations of the Front-end.
• Follow all laws and company guidelines.
• Assist management in supervising front-end staff.

Skills

Effective communication

Basic math

Stress management

Retail experience

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.
• Adhere to all local, state and federal laws, and company guidelines.
• Assists management in the supervision and coaching of front end associates in the performance of their duties.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Retail or Customer Service experience