Customer Service Lead

RoShay Services; Saugatuck Township (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

RoShay Services in Michigan requires a dedicated front-end supervisor to deliver exceptional customer service and oversee operations in the absence of the Customer Service Manager. You will handle transactions, returns, and ensure accurate product location knowledge and promotions.

The role includes training staff, managing staffing and productivity, handling damaged goods, and maintaining a safe, clean store environment while complying with PPE, safety, and guest experience standards.

Qualifications

• High school diploma or GED required.
• Proficiency in computer use.
• Strong reading, writing and interpretive skills.
• Ability to perform accounting and budgeting tasks.
• Detail-oriented approach.

Responsibilities

• Provide exceptional customer service at the store front.
• Supervise activities in the absence of the Customer Service Manager.
• Process transactions (cash, checks, credit/debit, EBT) and other payment forms.
• Manage return-to-stock items promptly.
• Maintain knowledge of product locations and current promotions.
• Train team members and supervise staffing and productivity.
• Handle spoiled or damaged products.
• Maintain a clean, safe, and well-stocked environment.
• Ensure PPE, safety, food safety and guest experience standards.
• Perform other duties across departments as needed.

Education

High school diploma or GED

Tools

POS system

Accounting software

Job description

This role involves providing exceptional customer service at the store's front end, supervising activities in the absence of the Customer Service Manager, and ensuring smooth operations to support the store's financial goals.

Key duties include accurately processing transactions such as cash, checks, credit/debit, EBT, and special media; managing return-to-stock items promptly; and maintaining knowledge of store product locations and sales promotions.

Additionally, responsibilities encompass training team members, managing staffing and productivity, handling spoiled or damaged products, and maintaining a clean, safe, and well-stocked environment.

Compliance with PPE, safety, food safety, and guest experience standards is essential.

Other duties may be assigned as needed, including tasks in different departments based on customer needs.

Qualifications include a high school diploma or GED, proficiency in computer use, strong reading, writing, and interpretive skills, accounting and budgeting abilities, and a detail-oriented approach.

Physical demands involve lifting up to 30 pounds regularly and up to 50 pounds occasionally, standing and walking for extended periods, and working in varied store environments.

Travel requirements may vary.

We offer a comprehensive benefits package and promote an inclusive, supportive work culture.