Customer Service Lab Processor

Texas Health Resources; Euless (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401k

PTO

Medical insurance

Dental coverage

Paid Parental Leave

Tuition reimbursement

Student loan forgiveness

Job summary

Texas Health Resources seeks a Customer Service Lab Processor in Euless, TX for night shift. Responsibilities include handling main lab line, assisting callers, and logging actions. Requires basic medical terminology familiarity and Excel skills.

Six months of CS or lab/data-entry experience preferred. Benefits include strong 401k, PTO and healthcare. Work location at Texas Health Physicians Group, Euless; nights Mon-Fri 7:30pm-4:30am.

Qualifications

• High School Diploma or equivalent is required.
• Six months of customer service experience or six months experience in a high-volume testing laboratory and data entry experience are required.

Responsibilities

• Answer the main lab line and provide customer service assistance to callers.
• Research problem orders from the night before and take corrective action; document all actions taken on the problem log.
• Pull samples for add-on testing and ensure proper paperwork is received from the appropriate parties.

Skills

Excellent communication

Interpersonal skills

Customer service experience

Data entry

Education

High School Diploma or equivalent

Tools

Excel

Job description

Customer Service Lab Processor

26007754

Customer Service Lab Processor

Bring your passion to Texas Health so we are Better + Together

Work location: Texas Health Physicians Group- 251 Westpark Way, Suite 212 Euless, TX 76040

Work Hours: Full Time - Nights, 40 hours, Monday through Friday, 7:30pm - 4:30am

Laboratory Department Highlights

• Team based environment
• Workplace culture 2nd to none
• Great benefits/ 401k / PTO
• We operate on lean principles and rely heavily on team atmosphere and individual performance
• Highly engaged Laboratory management

Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.

THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise have helped create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work.

What You’ll Need

• High School Diploma or equivalent is required.
• Six (6) months of customer service experience or six (6) months experience in a high-volume testing laboratory and data entry experience are required.
• Familiar with basic medical and laboratory terminology is preferred.
• Knowledge of appropriate lab and regulatory guidelines including, but not limited to: CLIA, CAP, CLSI (NCCLS), Texas Department of Health, EPA regulations regarding regulated waste disposal.
• Knowledge of spreadsheet software such as but not limited to: Excel.
• Excellent communication and interpersonal skills.

What You’ll Do

• Answers the main lab line and provides customer service assistance to the caller. Document all calls on appropriate log.
• Research problem orders from the night before and provides necessary corrective action. Documents all actions taken on problem log.
• Pull samples for add-on testing and ensure proper paperwork is received from

Additional Perks Of Working For Texas Health

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Do you still have questions or concerns?

Feel free to email your questions to [e-mail].