Customer Service & IT Support Specialist

American Tape & Label; Colorado; On-site; USD 42,000 - 60,000; Full time

Job summary

American Tape & Label, a family-owned printing company since 1972, is seeking a Customer Service Representative and Computer Specialist to join our fast-paced Colorado team. You will handle inquiries, process orders, and support data entry and IT tasks with strong software skills.

The role emphasizes collaboration across departments, CRM usage, and training new staff on software systems. Candidates should have 2+ years in customer service and proficiency in Microsoft Office and Google Workspace.

Qualifications

• 2+ years in customer service, administrative support, or related roles.
• Proficiency in Microsoft Office, Google Workspace, and CRM software.
• Excellent verbal and written communication.
• Strong attention to detail and multitasking in a fast-paced environment.
• Ability to learn new software quickly.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or chat.
• Provide information about products, services, policies, and procedures.
• Process customer orders, returns, and exchanges accurately.
• Maintain a professional demeanor while handling complaints.
• Update customer records and track interactions using CRM software.
• Follow up with customers to ensure satisfaction and gather feedback.
• Escalate unresolved issues to the appropriate team or manager.

Skills

Customer service

CRM software

Microsoft Office

Google Workspace

Communication

Organization

Problem solving

Adaptability

Teamwork

Education

Bachelor's degree

Tools

Zendesk

Freshdesk

Job description

American Tape & Label, a family-owned printing company since 1972, is seeking a Customer Service Representative and Computer Specialist to join our fast-paced Colorado team. You will handle inquiries, process orders, and support data entry and IT tasks with strong software skills.

The role emphasizes collaboration across departments, CRM usage, and training new staff on software systems. Candidates should have 2+ years in customer service and proficiency in Microsoft Office and Google Workspace.