Customer Service & Inventory Supervisor

CWI Logistics; Winter Haven (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

CWI Logistics in Winter Haven, FL is hiring a Customer Service & Inventory Supervisor to oversee daily customer service activities, respond to inquiries, provide order updates, and resolve issues while maintaining high customer satisfaction.

You will manage inventory processes, monitor stock levels, coordinate cycle counts, resolve discrepancies, and ensure accurate documentation in the warehouse management system.

Qualifications

• Proven experience as a Customer Service, Inventory or warehouse operations leader with a positive leadership mindset and accountability.
• Ability to become a proficient user of CWI Warehouse Management System (WMS).
• Strong communication, interpersonal skills, leadership, and conflict resolution.
• Strong knowledge of customer service, inventory control and/or warehousing practices and methods.
• Critical thinking ability and a proactive approach to problem solving.
• Proficient with Microsoft Word, Excel, and inventory management software.
• Bilingual Spanish and English preferred.
• Ability to work on-site in Winter Haven, FL and collaborate across departments.
• High school diploma or equivalent required; additional education in business, logistics, or related fields is an advantage.

Responsibilities

• Oversee daily customer service activities, ensuring timely responses to inquiries, order updates, and issue resolution while maintaining high levels of customer satisfaction.
• Manage inventory processes, including monitoring stock levels, coordinating cycle counts, resolving discrepancies, and supporting accurate documentation in warehouse management systems.
• Lead and coach team members, setting priorities, assigning tasks, and reinforcing standard operating procedures.
• Collaborate across departments to support efficient operations and continuous process improvement.

Skills

Leadership

Customer service

Inventory control

Warehousing practices

Conflict resolution

Communication

Microsoft Word

Excel

Bilingual Spanish

Education

High school diploma or equivalent

Tools

CWI Warehouse Management System (WMS)

Job description

Who We Are

CWI Logistics is a third-party logistics (3PL) partner providing turnkey warehousing, packaging, and logistics solutions across all temperature ranges. The company focuses on delivering reliable, cost-effective services that create real value for both customers and team members. With deep industry experience and a record of operational excellence, CWI Logistics supports diverse distribution needs. Its strong geographic advantage and value-added services help client businesses operate efficiently and grow sustainably over time.

What You'll Do

The Customer Service & Inventory Supervisor is a full-time, on-site role based in Winter Haven, FL. This position oversees daily customer service activities, ensuring timely responses to inquiries, order updates, and issue resolution while maintaining high levels of customer satisfaction. The supervisor manages inventory processes, including monitoring stock levels, coordinating cycle counts, resolving discrepancies, and supporting accurate documentation in warehouse management systems. The role includes leading and coaching team members, setting priorities, assigning tasks, and reinforcing standard operating procedures. The supervisor collaborates across departments to support efficient operations and continuous process improvement.

Qualifications

• Proven experience as a Customer Service, Inventory or warehouse operations leader with a positive leadership mindset and ability to hold people accountable
• Ability to become a proficient user of CWI Warehouse Management System (WMS).
• Strong communication, interpersonal skills, leadership, and conflict resolution
• Strong knowledge of customer service, inventory control and/or warehousing practices and methods
• Critical thinking ability and a proactive approach to problem solving
• Proficient with Microsoft Word, Excel, and inventory management software
• Bilingual Spanish and English preferred
• Ability to work on-site in Winter Haven, FL and collaborate across departments.
• High school diploma or equivalent required; additional education in business, logistics, or related fields is an advantage.