Customer Service & Inventory Logistics Coordinator

Precision Terminal Logistics; Buffalo (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Voluntary life insurance

401K

Paid time off

Disability insurance (short-term)

Disability insurance (long-term)

Referral bonus program

Quarterly performance bonus

Job summary

Precision Terminal Logistics is seeking a reliable Customer Service Representative to support inventory control and daily office duties in a process-driven environment.

The role emphasizes accurate record-keeping, professional phone and email etiquette, and cooperation with logistics teams. You will handle customer inquiries, assist with shipments, and maintain a clean, organized office while adhering to safety and company standards.

Qualifications

• Ability to sit and stand for extended periods of time, as the role involves varied tasks.
• Ability to communicate verbally and in writing in English, including documentation and incident reporting.
• High school diploma or equivalent.
• Capacity to work in a fast-paced, high-stress environment, managing time and tasks efficiently under pressure.
• Ability to work independently and as part of a team, demonstrating reliability and dependability in completing assigned tasks.

Responsibilities

• Manage customer entries and inventories systems, ensuring accurate record-keeping and timely communication with customers.
• Coordinate shipments between customers and logistics teams to facilitate efficient transportation.
• Scale in and out trucks while completing proper documentation, adhering to regulatory and company standards.
• Utilize basic math to calculate quantities, weights, and measurements accurately.
• Follow checklists meticulously and complete them properly after training, ensuring adherence to standard operating procedures.
• Perform housekeeping duties, including cleaning bathrooms, break rooms, disposing of trash, and maintaining office equipment and furniture as assigned by management.
• Comply with cross-training to fulfill duties to another customer’s commodity requirements.
• Respond to incidents within the extend of training received, participating in practiced mock drills, and reporting all incidents promptly.
• Demonstrate proper phone and email etiquette, as well as professionalism in-person interactions with customers and colleagues.
• Ability to work effectively with different types of personalities, maintaining a positive and cooperative attitude.

Skills

Verbal communication

Written communication

Time management

Reliability

Attention to detail

Customer service

Education

High school diploma

Job description

Precision Terminal Logistics is seeking a reliable Customer Service Representative to support inventory control and daily office duties in a process-driven environment.

The role emphasizes accurate record-keeping, professional phone and email etiquette, and cooperation with logistics teams. You will handle customer inquiries, assist with shipments, and maintain a clean, organized office while adhering to safety and company standards.