Customer Service Representative

Precision Terminal Logistics LLC; Buffalo (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Voluntary life insurance

401K

Paid time off

Disability insurance

Referral bonus program

Quarterly performance bonus

Job summary

Precision Terminal Logistics is seeking a reliable Customer Service Representative to manage customer entries and inventories, coordinate shipments, and maintain accurate records in a process-driven environment.

The role requires strong communication, the ability to work in a fast-paced setting, and willingness to undergo training. Excellent teamwork and attention to detail will be essential for success.

Qualifications

• High school diploma or equivalent.
• Ability to sit and stand for extended periods.
• Strong written and verbal English communication.
• Ability to work in a fast-paced, high-stress environment.
• Ability to work independently and in a team.

Responsibilities

• Manage customer entries and inventory systems with accurate records and timely communication.
• Coordinate shipments with logistics teams to enable efficient transportation.
• Scale in and out trucks while completing proper documentation per standards.
• Apply basic math to calculate quantities, weights, and measurements.
• Follow checklists after training to ensure adherence to SOPs.
• Perform housekeeping tasks and maintain office equipment and spaces.
• Participate in cross-training to support other commodity requirements.
• Respond to incidents during training, participate in drills, and report promptly.
• Demonstrate professional phone, email etiquette and in-person interactions.
• Collaborate effectively with diverse personalities to maintain a positive attitude.

Job description

Description

Overview:

We are currently seeking a reliable and safety-conscious Customer Service Representative to join our team. The CSR will be required to perform computer inventory control for Customer owned computer systems, use proper phone and email etiquette, and conduct office duties in accordance

to the facility’s process-oriented environment according to PTL’s requirements. The ideal candidate will be sociable, process oriented, demonstrate an attention to detail and effective communication skills.

Key Responsibilities:

1. Managing customer entries and inventories systems, ensuring accurate record-keeping and timely communication with customers.
2. Coordinating shipments as necessary, liaising between customers and logistics teams to facilitate efficient transportation.
3. Scaling in and out trucks while completing proper documentation, adhering to regulatory and company standards.
4. Utilizing basic math skills to calculate quantities, weights, and measurements accurately.
5. Following checklists meticulously and completing them properly after training, ensuring adherence to standard operating procedures.
6. Performing house keeping duties, including cleaning bathrooms, break rooms, disposing of trash, and maintaining office equipment and furniture as assigned by management.
7. Complying with cross-training to fulfill duties to another customer’s commodity requirements.
8. Responding to incidents within the extend of training received, participating in practiced mock drills, and reporting all incidents promptly.
9. Demonstrating proper phone and email etiquette, as well as professionalism in-person interactions with customers and colleagues.
10. Ability to work effectively with different types of personalities, maintaining a positive and cooperative attitude.

Requirements

Qualifications:

1. Ability to sit and stand for extended periods of time, as the role involved varied tasks requiring both.
2. Ability to effectively communicate verbally and in writing in English, including documentation and incident reporting.
3. High school diploma or equivalent.
4. Capacity to work in a fast-paced, high-stress environment, managing time and tasks efficiently under pressure.
5. Ability to work independently and as part of a team, demonstrating reliability and dependability in completing assigned tasks.

Additional Requirements:

• Willingness to undergo hands on supervised training.
• Ability to pass pre-employment background screening and drug testing.
• Flexibility to work varying shifts, including overtime, weekends and holidays as needed.
• Participation in daily safety meetings.

Benefits and Incentives:

Health insurance, vision insurance, dental insurance, voluntary life insurance, 401K, paid time off, company provided short-term and long-term disability, company provided basic life insurance, referral bonus program, quarterly performance bonus.

Equal Opportunity Employer:

Precision Terminal Logistics is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.