Customer Service Intern

Edgewell Personal Care Italy S.R.L.; St. Louis (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Edgewell is seeking a Customer Service / Deduction Management Intern to join our Global Headquarters in St. Louis, MO for a 3-6 month period. The role focuses on resolving deduction issues, validating documentation, and entering credits into SAP while tracking trends.

The position requires basic Excel skills and the ability to collaborate with teams with minimal supervision. Edgewell emphasizes equal opportunity and a diverse global team environment.

Qualifications

• Proficient in Excel with ability to analyze data and identify discrepancies.
• Experience working with teams and able to work with minimal supervision.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Resolve deductions and shortages, focusing on accuracy of documentation.
• Validate paperwork and SKU identification to support deductions.
• Identify trends and communicate insights to the team.
• Enter credits into SAP and reconcile with open deductions.

Skills

Microsoft Excel

Systems knowledge

Team collaboration

Independent work

Tools

SAP

Job description

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Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

Job Title: Customer Service / Deduction Management Intern

Edgewell is a global team of over 6,000 visionaries, doers, and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

Job Title: Customer Service / Deduction Management Intern

Position Summary

: We are currently seeking a talented applicant to participate as a Customer Service Intern for upwards of 3-6 months. Applicants will work at our Global Headquarters in St. Louis, MO.

Accountabilities

: Customer Service, Deduction Management:

Focus:

• Resolution of Deductions – focus on shortages
• Validation for accuracy (all relevant paperwork and sku identification)
• Identify trends
• Credit input into SAP; Upon completion they will match the returns to the open deductions.

Required Skills and Experience

: Qualified applicants should have skills with Microsoft Excel and some systems related knowledge / aptitude. Experience working with teams and with the ability to work with minimal supervision/direction.

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.