Customer Service Insurance Sales Professional

Southhavenmi; South Haven (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Base salary + commission

100% employer-paid health benefits

Career growth track

Job summary

Harbor Shores Insurance & Financial in Michigan's South Haven area is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn conversations into protection opportunities.

This is not cold-calling. You will educate customers, review coverages, identify gaps, and grow revenue through thoughtful conversations. Base + commission with 100% employer-paid health benefits.

Qualifications

• Handle inbound service calls, policy changes, and billing questions.
• Educate customers on coverages and identify gaps for cross-sell.
• Grow revenue through conversations and retention-focused service.

Responsibilities

• Answer inbound service calls (billing, claims, policy changes).
• Review coverages and explain them clearly.
• Identify gaps and cross-sell opportunities.
• Transition service calls into sales conversations naturally.
• Conduct customer policy reviews and follow up on renewals.

Skills

Customer service

Sales

Communication

Education

Michigan Property & Casualty license

Job description

Base + Commission | 100% Employer-Paid Health Benefits | Career Growth Track

Are you someone who loves helping people — but also enjoys earning commission for doing it well?

Do you believe customer service and sales can (and should) work together?

Harbor Shores Insurance & Financial is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn everyday conversations into meaningful protection opportunities.

This is not a cold‑calling role.

This is not high‑pressure selling.

This is a professional role where you:

• Serve
• Educate
• Protect
• Grow revenue naturally through conversations

Full Benefits — 100% Employer Paid

We invest in our people long term.

We cover:

• Medical (100% employer paid)
• Vision (100% employer paid)

You focus on growth — we handle the coverage.

What This Role Actually Does

You will be the first voice many customers hear when they call our agency.

Daily responsibilities include:

• Answer inbound service calls (billing, claims, policy changes)
• Review coverages and explain them clearly
• Identify gaps and cross‑sell opportunities
• Transition service calls into sales conversations naturally
• Conduct customer policy reviews
• Follow up on renewal increases and rate questions
• Support retention by delivering world‑class experiences
• Meet daily revenue and activity expectations

Every role in our agency is revenue‑generating — including this one.

Compensation

• Base salary + commission (W2)
• Bonuses for cross‑sell and retention performance
• Additional promotions and incentives
• Realistic earning potential: $50,000–$75,000+
• Long‑term growth into senior service or sales roles

What Success Looks Like Here

You will learn to:

• Turn a policy change into a bundling opportunity

We will teach you:

• How to explain discounts clearly and confidently
• How to protect customers the right way
• How to increase retention while increasing revenue

You are not “just answering phones.” You are protecting families and strengthening relationships.

Who This Role Is For?

You’ll thrive here if you:

• Enjoy talking to people
• Have a calm, confident phone presence
• Are coachable and growth‑minded
• Want a career, not just a job
• Take feedback well
• Want stable income with upside
• Believe in doing what’s right for the customer

No insurance experience required — we train.

Michigan Property & Casualty license required or willingness to obtain (we help you through the process).

Why Harbor Shores Insurance & Financial?

• Family‑owned agency with strong leadership
• Clear training and mentorship
• Structured expectations (no guessing)
• Growth opportunities within the agency
• High standards + supportive culture
• Full health benefits paid by employer

We are building a professional team — not a temporary staff.

Growth Path

This role can lead to:

• Senior Service Specialist
• Outside Sales
• Operations Support

If you prove yourself, the ceiling rises.

Ready to Apply?

If you want stability, growth, full benefits, and the opportunity to earn more by serving people well — we want to meet you.

Apply today. Email [e-mail] with why you're a fit!

Ready to Build a Career You’re Proud Of?

If you’re serious about winning — not just working — hit Apply. We’ll reach out with next steps and get you started.

Join a team where effort = income, and potential = unlimited. Harbor Shores Insurance & Financial | Good Work. Good Life. Good Hands

South Haven Area Chamber of Commerce
606 Phillips Street
South Haven, MI 49090
Phone: [phone]
Contact Us