Inside Insurance Sales & Customer Experience Specialist

Southhavenmi; South Haven (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Base salary + commission

100% employer-paid health benefits

Career growth track

Job summary

Harbor Shores Insurance & Financial in Michigan's South Haven area is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn conversations into protection opportunities.

This is not cold-calling. You will educate customers, review coverages, identify gaps, and grow revenue through thoughtful conversations. Base + commission with 100% employer-paid health benefits.

Qualifications

• Handle inbound service calls, policy changes, and billing questions.
• Educate customers on coverages and identify gaps for cross-sell.
• Grow revenue through conversations and retention-focused service.

Responsibilities

• Answer inbound service calls (billing, claims, policy changes).
• Review coverages and explain them clearly.
• Identify gaps and cross-sell opportunities.
• Transition service calls into sales conversations naturally.
• Conduct customer policy reviews and follow up on renewals.

Skills

Customer service

Sales

Communication

Education

Michigan Property & Casualty license

Job description

Harbor Shores Insurance & Financial in Michigan's South Haven area is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn conversations into protection opportunities.

This is not cold-calling. You will educate customers, review coverages, identify gaps, and grow revenue through thoughtful conversations. Base + commission with 100% employer-paid health benefits.