Customer Service & Inside Sales Support

GFL Industries; Chippewa Falls (WI); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

HSA with employer match

Parental leave

401(k) with employer match

Disability insurance

Life insurance

Holiday pay

Job summary

GFL Industries in Wisconsin is seeking a Customer Service Representative to assist in selling and promoting solid waste services to businesses by placing outgoing calls and handling inbound inquiries in a professional, courteous manner. You will support the outside sales team with appointment setting, customer tracking, and quotations.

Pay is $18.50 per hour. Benefits include 15 days of paid time off, medical/dental/vision options, an HSA with employer match, parental leave, a 401(k) with a 4%

Qualifications

• High School Diploma or GED.
• 1–2 years customer service call center experience.

Responsibilities

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
• Maintain new account files.
• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
• Provide timely and accurate information regarding missed stops or other customer concerns.
• Generate call-in work orders for drivers.
• Download, distribute and answer all customer inquiries received via email.
• Take web request and process payments by phone.
• Process customer payments via internet and take cash payment's as needed.
• Enter new subscription residential accounts into system.
• Run credit checks on new customers.
• Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
• Key all new/cancelled accounts into Tower system and verify in system.
• Scan all contracts into system and maintain records of them.
• Assist in completing the Affirmitve Action log for all applicants.
• Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
• Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
• Conform in all respects with applicable federal, state/provincial and local laws, regulations ordinances and other orders and to all company policies, procedures and directives from supervisors.
• May provide back up assistance for Office Coordinator.
• Perform other duties and responsibilities as required or requested by management.

Skills

Customer service

Data entry

MS Outlook

MS Word

MS Excel

Communication

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

GFL Industries in Wisconsin is seeking a Customer Service Representative to assist in selling and promoting solid waste services to businesses by placing outgoing calls and handling inbound inquiries in a professional, courteous manner. You will support the outside sales team with appointment setting, customer tracking, and quotations.

Pay is $18.50 per hour. Benefits include 15 days of paid time off, medical/dental/vision options, an HSA with employer match, parental leave, a 401(k) with a 4%