Customer Service & Inside Sales Specialist (Building Materials)

SmartRecruiters, Inc.; Fontana (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits starting day 1

Dental benefits starting day 1

Vision benefits starting day 1

401k

PTO

Paid holidays

FSA

Life insurance

Long-term disability

Employee discounts

Tuition reimbursement

Training and development

Job summary

Cornerstone Building Brands is seeking a Customer Service Representative (CSR) to support internal and external customers with accurate, timely information, order entry, invoicing, and sales support. The role focuses on resolving issues, maintaining customer relationships, and coordinating requests for information, materials, and products.

The CSR will handle order input, inside sales, quotes, and dispute resolution, assist branch teams, and coordinate deliveries with shipping.

Qualifications

• High school diploma or GED required.
• Customer service or inside sales experience required.
• Ability to handle a high volume of customer calls and multi-line phone experience is required.
• Excellent communication skills and problem-solving abilities.
• Knowledge of computer use and applications.
• Experience with Microsoft Outlook, Excel, and Word required.
• Knowledge of NetSuite or Oracle operating system preferred.
• Construction and/or manufacturing knowledge strongly desired.
• Knowledge of Metal Roofing or Roofing in general is preferred.
• Must be detail oriented and able to multi-task in a fast-paced environment.

Responsibilities

• Conducts all aspects of customer service including but not limited to order input, inside sales, invoicing, and resolution of customer disputes.
• Produces documents and responds to inquiries both internal and external in a timely manner.
• Assists both branch and sister branch personnel with order processing including timeliness, status, and availability.
• Assists with resolution of disputes for both internal and external customers.
• Contributes and fosters teamwork within the administrative function.
• Provides pricing as time and ability permits to include quotes for small light gauge jobs where pricing is readily available.
• Provides support as needed to outside sales personnel.
• Coordinates delivery with shipping and traffic manager as necessary.

Skills

Customer service

Inside sales

Multi-line calls

Communication

Problem solving

Detail oriented

Education

High school diploma or GED

Tools

NetSuite

Oracle

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Cornerstone Building Brands is seeking a Customer Service Representative (CSR) to support internal and external customers with accurate, timely information, order entry, invoicing, and sales support. The role focuses on resolving issues, maintaining customer relationships, and coordinating requests for information, materials, and products.

The CSR will handle order input, inside sales, quotes, and dispute resolution, assist branch teams, and coordinate deliveries with shipping.