Customer Service/Inside Sales Representative

FASTSIGNS International. Inc; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Job summary

FASTSIGNS International, Inc. in Clermont, FL is seeking a driven Customer Experience & Sales Specialist who can balance service, sales, and organization. You’ll greet customers, guide product options, and build lasting relationships while managing multiple interactions in a fast-paced environment.

This role emphasizes relationship-building, proactive selling, and strong organization, with opportunities for training and career growth in a dynamic visual communications team.

Qualifications

• 2–3 years in retail, customer service, or inside sales.
• Experience with sales, upselling, or account management is a strong plus.

Responsibilities

• Greet walk-in customers and manage calls/emails professionally.
• Guide customers through product options and recommend solutions.
• Identify upsell opportunities and follow up with past customers.
• Coordinate with production to ensure timely delivery and stay on top of deadlines.

Skills

Communication skills

Relationship building

Sales conversations

Organized and detail-oriented

Tools

Google Workspace

Docs/Sheets/Drive/Calendar

Spreadsheet tracking

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off

A fast-growing visual communications company in Clermont, FL is looking for a driven, people-focused, and detail-oriented Customer Experience & Sales Specialist to join our team.

This is not a typical customer service role — we’re looking for someone who can build relationships, drive sales, stay organized, and confidently manage multiple customer interactions at once.

Why This Role Stands Out

• Competitive Pay + Performance-Based Bonuses
• Paid Vacation & Holidays
• Ongoing Training & Career Growth Opportunities
• Work with a dynamic, creative product line tailored to each customer
• Be part of a fast-paced, team-driven environment where your impact is visible daily

What You’ll Do

You’ll be the first impression and ongoing relationship manager for our customers—balancing service, sales, and organization.

Customer Experience

• Greet walk-in customers and manage incoming calls/emails with professionalism and energy
• Guide customers through product options and recommend solutions
• Build strong, long‑term relationships with clients

Sales & Business Development

• Identify opportunities to upsell and cross‑sell products
• Follow up with past customers to generate repeat business
• Conduct outbound calls (past clients, leads, and invoice follow-ups)
• Assist with collecting past‑due invoices professionally

Order & Project Coordination

• Prepare estimates and enter accurate work orders
• Coordinate with the production team to ensure timely delivery
• Stay on top of multiple jobs, deadlines, and details simultaneously

Daily Operations

• Participate in team meetings and contribute to sales/marketing efforts
• Keep organized records, notes, and follow‑ups

What We’re Looking For

This role requires someone who is equally comfortable talking to people AND working behind a computer.

Must-Have Skills

• Strong communication and relationship‑building skills
• Confidence in sales conversations and asking for the order
• Highly organized and detail‑oriented
• Comfortable multitasking in a fast‑paced environment

Technical Proficiency

• Basic computer skills are essential, including:
  • Creating and organizing folders
  • Navigating Google Workspace (Docs, Sheets, Drive, Calendar)
  • Using spreadsheets and tracking information
  • Managing calendars, reminders, and task lists

Experience

• 2–3 years in retail, customer service, or inside sales preferred
• Experience with sales, upselling, or account management is a strong plus

Who Will Thrive in This Role

• Someone who enjoys talking to people and closing deals
• A self‑starter who doesn’t wait to be told what to do
• Someone who notices details others miss
• A team player who can also take ownership of their work

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Ability to handle a high‑volume workload with accuracy

Is This You?

• Do you enjoy helping customers while also driving sales?
• Do you like staying organized while juggling multiple priorities?
• Are you looking for a role where you can grow your skills and make an impact?

If so, we’d love to meet you.