Customer ServiceInside Sales Representative

FASTSIGNS #178501; Town of Florida (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Job summary

FASTSIGNS #178501 in Clermont, FL is seeking a driven Customer Experience & Sales Specialist who can blend service with sales. You’ll be the first impression for customers, guide choices, upsell thoughtfully, and coordinate orders with our production team to ensure on-time delivery.

Join a fast-growing, team-driven environment where organized multitasking, relationship-building, and clear communication drive repeat business.

Qualifications

• Strong communication and relationship-building skills.
• Confidence in sales conversations and asking for the order.
• Highly organized and detail-oriented.
• Comfortable multitasking in a fast-paced environment.
• 2–3 years in retail, customer service, or inside sales preferred.

Responsibilities

• Be the first impression and ongoing relationship manager for our customers—balancing service, sales, and organization.
• Greet walk-in customers and manage incoming calls/emails with professionalism and energy
• Guide customers through product options and recommend solutions
• Identify opportunities to upsell and cross-sell products
• Follow up with past customers to generate repeat business
• Prepare estimates and enter accurate work orders
• Coordinate with the production team to ensure timely delivery
• Stay on top of multiple jobs, deadlines, and details simultaneously
• Participate in team meetings and contribute to sales/marketing efforts
• Keep organized records, notes, and follow-ups

Skills

Strong communication

Relationship building

Sales conversations

Highly organized

Tools

Google Workspace

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off

A fast-growing visual communications company in Clermont, FL is looking for a driven, people-focused, and detail-oriented Customer Experience & Sales Specialist to join our team.

This is not a typical customer service role — we’re looking for someone who can build relationships, drive sales, stay organized, and confidently manage multiple customer interactions at once.

Why This Role Stands Out

• Competitive Pay + Performance-Based Bonuses
• Paid Vacation & Holidays
• Ongoing Training & Career Growth Opportunities
• Work with a dynamic, creative product line tailored to each customer
• Be part of a fast-paced, team-driven environment where your impact is visible daily

What You’ll Do

You’ll be the first impression and ongoing relationship manager for our customers—balancing service, sales, and organization.

Customer Experience

• Greet walk-in customers and manage incoming calls/emails with professionalism and energy
• Guide customers through product options and recommend solutions
• Build strong, long-term relationships with clients

Sales & Business Development

• Identify opportunities to upsell and cross-sell products
• Follow up with past customers to generate repeat business
• Conduct outbound calls (past clients, leads, and invoice follow-ups)
• Assist with collecting past-due invoices professionally

Order & Project Coordination

• Prepare estimates and enter accurate work orders
• Coordinate with the production team to ensure timely delivery
• Stay on top of multiple jobs, deadlines, and details simultaneously

Daily Operations

• Participate in team meetings and contribute to sales/marketing efforts
• Keep organized records, notes, and follow-ups

What We’re Looking For

This role requires someone who is equally comfortable talking to people AND working behind a computer.

Must-Have Skills:

• Strong communication and relationship-building skills
• Confidence in sales conversations and asking for the order
• Highly organized and detail-oriented
• Comfortable multitasking in a fast-paced environment

Technical Proficiency:

• Basic computer skills are essential, including:
• Creating and organizing folders
• Navigating Google Workspace (Docs, Sheets, Drive, Calendar)
• Using spreadsheets and tracking information
• Managing calendars, reminders, and task lists

Experience:

• 2–3 years in retail, customer service, or inside sales preferred
• Experience with sales, upselling, or account management is a strong plus

Who Will Thrive in This Role

• Someone who enjoys talking to people and closing deals
• A self-starter who doesn’t wait to be told what to do
• Someone who notices details others miss
• A team player who can also take ownership of their work

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Ability to handle a high-volume workload with accuracy

Is This You?

Do you enjoy helping customers while also driving sales? Do you like staying organized while juggling multiple priorities? Are you looking for a role where you can grow your skills and make an impact?

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.