Customer Service/Inside Sales Representative

Fastsigns Of West Metro, Mn; Town of Florida (NY); On-site; AUD 39,000 - 43,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Paid vacation & holidays

Ongoing training & career growth

Dynamic product line tailored to each

Team-driven environment

Job summary

FASTSIGNS is seeking a driven Customer Experience & Sales Specialist to join our Clermont, FL team. You will greet customers, manage calls and emails, and guide buyers through product options while building long-term relationships.

You will identify upsell opportunities, follow up with past clients, and coordinate with production to ensure timely delivery. This role combines service with sales in a fast-paced environment.

Qualifications

• 2-3 years in retail, customer service, or inside sales preferred.
• Experience with sales, upselling, or account management is a strong plus.

Responsibilities

• Be the first impression and ongoing relationship manager for customers, balancing service, sales, and organization.
• Greet walk-in customers and manage calls/emails with professionalism and energy.
• Guide customers through product options and recommend solutions.
• Build long-term relationships with clients.
• Identify upsell opportunities and follow up with past customers to generate repeat business.
• Conduct outbound calls to past clients, leads, and invoice follow-ups.
• Prepare estimates and enter accurate work orders.
• Coordinate with the production team to ensure timely delivery.
• Stay on top of multiple jobs, deadlines, and details.
• Participate in team meetings and contribute to sales/marketing efforts.

Skills

Strong communication

Sales conversations

Organized

multitasking

Tools

Google Workspace

Job description

A fast-growing visual communications company in Clermont, FL is looking for a driven, people-focused, and detail-oriented Customer Experience & Sales Specialist to join our team.

This is not a typical customer service role - we're looking for someone who can build relationships, drive sales, stay organized, and confidently manage multiple customer interactions at once.

Why This Role Stands Out

• Competitive Pay + Performance-Based Bonuses
• Paid Vacation & Holidays
• Ongoing Training & Career Growth Opportunities
• Work with a dynamic, creative product line tailored to each customer
• Be part of a fast-paced, team-driven environment where your impact is visible daily

What You'll Do

You'll be the first impression and ongoing relationship manager for our customers - balancing service, sales, and organization.

Customer Experience

• Greet walk-in customers and manage incoming calls/emails with professionalism and energy
• Guide customers through product options and recommend solutions
• Build strong, long-term relationships with clients

Sales & Business Development

• Identify opportunities to upsell and cross-sell products
• Follow up with past customers to generate repeat business
• Conduct outbound calls (past clients, leads, and invoice follow-ups)
• Assist with collecting past-due invoices professionally

Order & Project Coordination

• Prepare estimates and enter accurate work orders
• Coordinate with the production team to ensure timely delivery
• Stay on top of multiple jobs, deadlines, and details simultaneously

Daily Operations

• Participate in team meetings and contribute to sales/marketing efforts
• Keep organized records, notes, and follow-ups

What We're Looking For

This role requires someone who is equally comfortable talking to people AND working behind a computer.

Must-Have Skills

• Strong communication and relationship-building skills
• Confidence in sales conversations and asking for the order
• Highly organized and detail-oriented
• Comfortable multitasking in a fast-paced environment

Technical Proficiency

• Basic computer skills are essential, including:
  • Creating and organizing folders
  • Navigating Google Workspace (Docs, Sheets, Drive, Calendar)
  • Using spreadsheets and tracking information
  • Managing calendars, reminders, and task lists

Experience

• 2-3 years in retail, customer service, or inside sales preferred
• Experience with sales, upselling, or account management is a strong plus

Who Will Thrive In This Role

• Someone who enjoys talking to people and closing deals
• A self-starter who doesn't wait to be told what to do
• Someone who notices details others miss
• A team player who can also take ownership of their work

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Ability to handle a high-volume workload with accuracy

Is This You?

Do you enjoy helping customers while also driving sales?

Do you like staying organized while juggling multiple priorities?

Are you looking for a role where you can grow your skills and make an impact?

If so, we'd love to meet you.

Compensation: $20.00 - $22.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.