Inside Sales and Customer Service Representative

FASTSIGNS of West Metro, MN; Orange (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k)

Bonus

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

FASTSIGNS of West Metro, MN is seeking a results-driven Sales/Business Development role in a fast-paced showroom environment. You will be the first contact for walk-in customers, manage inbound calls and emails, and convert leads into customers using our center software.

You will collaborate with a growth-minded team, maintain meticulous order details, and participate in ongoing training. The role includes fieldwork and occasional site surveys; a valid license is required.

Qualifications

• Strong ATTITUDE and accountability; team player
• Detail oriented; track and manage customized orders
• Excellent problem solving and customer service
• Growth-minded, aggressive sales mindset
• Service minded with can-do attitude
• Fluent with Google Workspace
• Able to lift up to 50 lbs
• Valid driver's license
• Experience with sign industry sales is a plus

Responsibilities

• Oversee Showroom Sales area and be first contact for walk-in customers
• Handle inbound calls and emails; provide high-quality customer service
• Convert leads to customers through quick, effective sales in our system
• Cross-train and support team to maintain comprehensive sign business knowledge

Tools

HubSpot CRM

Corebridge CRM

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

WHAT Is The Role - Key Areas Of Responsibilities

• Sales/Business Development
  • Oversee the Showroom Sales area of the Center and be the first point of contact for walk in customers to create a great first impression
  • Be responsible for all initial inbound calls and emails to the center and provide great customer service
  • Convert leads to customers through closing sales in our business management software system quickly and efficiently
  • Cross train and support other team members as needed to get a comprehensive knowledge of the sign business and our operations

Who YOU Are

• You have a Great ATTITUDE: enjoy learning, work best in a team, and have a strong sense of personal accountability to create high level results for yourself and your team. (We can't train attitude so you HAVE to bring this to the table)
• Highly DETAIL oriented, all our orders are customized with multiple variations, and the larger the order, typically the more complicated. So you HAVE to be able to track the details in the order as well as as it goes through the production queue regardless of the complexity. Winging it will NOT do and we have the systems to ensure that you, and everyone else on the team is on the same page so we can deliver what we agreed to the customer, when we agreed to do it.
• Enjoy problem SOLVING to meet customer's needs, and go the extra step to help them create the best version of what their solution could look like (Our largest customers are repeat, and some have been with our sales team for years so service is key to our success)
• Bold and RELENTLESS to create customer relationships and generate sales, this includes cold calling, reaching out to inactive customers, attending local networking meetings (We are still growing rapidly and plan to continue expanding for years to come so are looking to build a team who are aggressive and growth minded to make that happen for the business as well as for themselves)
• Keen SERVICE minded and can-do attitude (Things in the sign world from customer issues, vendors, property management, and even weather regularly keep the work challenging)
• Fluent with Google's G-Suite (We use that heavily as part of our working environment so you need to be technologically proficient)
• Able to lift and carry up to 50lbs (You may need to help our with production, or delivery of graphics to the customer site, or else help customers load products into their vehicles from our store)
• Can climb ladders (You may have to conduct site surveys at the customer site and do measurements or help with light sign installation work)
• Have a valid driver's license (You may have to do site surveys occasionally at the customer site)

Other "nice" to haves that will put you on the top of our list:

• Have any SIGN INDUSTRY EXPERIENCE - either in SIGN sales or SIGN production or SIGN installation. (We are looking for someone who already has a strong grasp of the basics of the sign world. We will train for any further gaps in knowledge both in house and through our corporate franchisor but expect you to come with a strong working knowledge of commercial signage business.)
• OR Track record of 3 years of SALES inside or outside SALES experience with high close rates
• Previous experience with CRM/Sales platforms especially Corebridge, also if you have used Hubspot to manage leads and customers

If all this still sounds good to you, we provide:

• Paid Vacation, Holidays, and Sick days
• Bonuses based on performance
• Paid travel to training and conventions as you succeed in the role

Compensation: $20.00 - $28.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.