Visual Communication Specialist

FASTSIGNS Parker/Castle Rock; Town of Florida (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative (Visual Communication Specialist) to join our team and help customers design impactful signage. You will be the first contact for clients, handling quotes, work orders, and timelines with a focus on building lasting relationships.

The role requires strong communication, organizational skills, and a willingness to learn order management systems such as CoreBridge.

Qualifications

• High school diploma or equivalent required; some college coursework is a plus.
• Experience in customer service, inside sales, marketing, or project management preferred.
• Strong communication skills across phone, email, in person, and onsite.

Responsibilities

• Serve as first point of contact for customers and help them create signage and graphics solutions.
• Manage quotes, work orders, and project timelines.
• Build lasting client relationships with a customer-focused approach.
• Learn and use order management systems (e.g., CoreBridge).
• Prospect and develop new business opportunities.

Skills

Strong communication

Customer-focused

Organized/detail-oriented

Tech-savvy

Sales-minded

Proactive

Order management systems

Education

High school diploma or equivalent

Some college coursework in business/marketing

Tools

CoreBridge

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

FASTSIGNS #172001 is hiring for a Customer Service Representative (Visual Communication Specialist) to join our team!

A Successful FASTSIGNS Customer Service Representative Will

• Strong communication skills; comfortable connecting with customers by phone, email, in-person, and onsite visits
• Customer-focused with the ability to build lasting client relationships
• Organized and detail-oriented; able to manage quotes, work orders, and project timelines
• Confident being the first point of contact for customers and helping them create impactful signage and graphic solutions
• Interest or experience in the signage, graphics, marketing, or visual communications industry
• Proactive in prospecting and developing new business opportunities
• Sales-minded and passionate about offering dynamic, customized products that change based on customer needs
• Previous experience in customer service, inside sales, marketing, or project management preferred
• Tech-savvy and able to learn order management systems (e.g., CoreBridge)
• High school diploma or equivalent required; some college coursework in business or marketing is a plus

Ideal Qualifications For FASTSIGNS Customer Service Representative

• 2–3 years of customer service, retail, counter sales, or inside sales experience preferred
• High school diploma or equivalent (some college coursework in business or marketing is a plus)
• Strong communication skills; able to engage customers by phone, email, in person, and onsite
• Outgoing, customer-focused, and able to build long-term client relationships
• Organized and detail-oriented; able to manage quotes, work orders, and project timelines accurately
• Interest or experience in signage, graphics, marketing, or visual communications
• Tech-savvy and comfortable learning order management systems (e.g., CoreBridge)
• Able to work efficiently under pressure while maintaining quality and accuracy
• Comfortable sitting at a computer and viewing a screen for extended periods (4+ hours)
• Enthusiastic team player, proactive in supporting business growth and daily operations

Do you enjoy working with people and helping them find creative solutions? Are you looking for a role that offers continuous learning, skills growth, and a real career path? If so, you could be a great fit for our team at FASTSIGNS of Pembroke Pines. Join an exciting, ever-evolving industry where your work makes a visible impact every day.

Compensation: $20.00 - $23.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.