Customer Service Manager

FASTSIGNS Parker/Castle Rock; Chicago (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Paid vacation

Training & development

Advancement opportunities

Job summary

FASTSIGNS Parker/Castle Rock is seeking a Customer Service Representative to be the first point of contact for customers in our sign center. You will assist via phone and in person, learn to prepare estimates, and coordinate work orders to ensure timely delivery of finished signs.

The role emphasizes teamwork, relationship building, and high-quality customer service. A high school diploma is required; experience in retail or counter sales is preferred and owning a car is a plus.

Qualifications

• 2-3 years of retail or counter sales experience preferred.
• Must own or have access to a car.
• Able to work in a small dynamic team.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn and has the ability to build relationships.
• Great listening and organization skills; basic project management skills.
• Ability to sit for long periods (4 hours or more).
• Ability to view a computer screen for long periods (4 hours or more).
• Ability to work under pressure to output high volume, high-quality work.

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center (both via phone and in-person)
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
• Project manage larger customer signage and installations
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
• Strive for customer satisfaction with customers by being responsive over email, telephone, in-person and at their place of business
• Build long-lasting relationships by turning prospects into long term clients

Skills

Retail sales experience

Car ownership/access

Teamwork

High school diploma

Excellent communication

Organization

Basic project management

Work under pressure

Adobe (sign design)

Education

High school diploma or equivalent

Tools

Adobe Creative Suite

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development
• Health insurance

Benefits/Perks

• Competitive Pay
• Health Benefits
• Paid Vacation and Holidays
• Performance Bonus
• Ongoing Training Opportunities

A Successful FASTSIGNS Customer Service Manager Will

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center (both via phone and in-person)
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
• Project manage larger customer signage and installations
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
• Strive for customer satisfaction with customers by being responsive over email, telephone, in-person and at their place of business
• Build long-lasting relationships by turning prospects into long term clients

Ideal Qualifications For FASTSIGNS Customer Service Representative

• 2-3 years of retail or counter sales experience preferred
• Must own or have access to a car
• Able to work in a small dynamic team
• High school diploma or equivalent
• Outgoing, responsive, eager to learn and has the ability to build relationships
• Great listening and organization skills; basic project management skills
• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)
• Ability to work under pressure to output high volume, high-quality work
• Willing to join the team in production/installations
• Willingness to learn sign design (Adobe) and production (large format printing)

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry.

Compensation: $21.00 - $25.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.