Customer Service/Inside Sales Representative

STL 1st; Quincy (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

STL 1st is seeking a Customer Service / Inside Sales Representative in Quincy, IL to support existing and prospective customers while collaborating with the outside sales team to drive revenue growth.

You will respond to inquiries, prepare quotes, process orders, source products, and build strong relationships with customers. This role emphasizes a consultative approach and long-term career growth within our Midwest distribution network.

Qualifications

• Knowledge of industrial products preferred.
• Strong customer service, communication, and relationship-building skills.
• Comfortable working with computers and tablets.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to work collaboratively with outside sales, operations, and other functions.
• Strong problem-solving and organizational skills.
• Ability to learn a broad range of industrial and safety products.

Responsibilities

• Respond to customer inquiries and provide product guidance and solutions.
• Prepare quotes and process customer orders.
• Source and order industrial products based on customer needs.
• Negotiate selling and purchase prices when appropriate.
• Proactively identify sales opportunities and promote relevant products.
• Expedite backorders and communicate order status to customers.
• Assist with inventory, order fulfillment, and shipment preparation.
• Process and assist with customer returns.
• Troubleshoot customer concerns and resolve issues.
• Build and maintain strong relationships with mid-sized and large customers.
• Partner with outside sales representatives to grow existing accounts and identify new opportunities.
• Follow established sales processes and maintain consistent follow-through throughout the customer lifecycle.

Skills

Customer service

Communication

Relationship-building

Microsoft Office

Team collaboration

Problem solving

Industrial product knowledge

Tools

Outlook

Excel

PowerPoint

Word

Job description

Customer Service / Inside Sales Representative

Location: Quincy, IL

Job Type: Full-Time | On-Site

Position Overview

Our client is an established regional distributor of industrial and safety products serving commercial and industrial customers throughout the Midwest. The organization provides a broad range of products, solutions, and on-site services designed to support customers' day-to-day operational, maintenance, and safety needs.

Product categories include Safety & PPE, abrasives, engineered adhesives, contractor and maintenance supplies, cutting tools and metalworking products, fasteners, hand and power tools, ladders, lubricants, hose and fittings, janitorial and sanitation products, and other industrial supplies.

The Customer Service / Inside Sales Representative will support both established and prospective customers while partnering closely with the outside sales team to drive profitable revenue growth.

Key responsibilities include:

• Respond to customer inquiries and provide product guidance and solutions
• Prepare quotes and process customer orders
• Source and order industrial products based on customer needs
• Negotiate selling and purchase prices when appropriate
• Proactively identify sales opportunities and promote relevant products
• Expedite backorders and communicate order status to customers
• Assist with inventory, order fulfillment, and shipment preparation
• Process and assist with customer returns
• Troubleshoot customer concerns and resolve issues
• Build and maintain strong relationships with mid-sized and large customers
• Partner with outside sales representatives to grow existing accounts and identify new opportunities
• Follow established sales processes and maintain consistent follow-through throughout the customer lifecycle

Ideal Candidate

We are seeking a results-oriented, process-driven sales professional who takes a consultative approach to understanding customer needs and identifying solutions. The ideal candidate is highly dependable, comfortable working directly with customers, and capable of balancing customer service responsibilities with proactive sales activities. We are seeking someone who is looking for a long term career as this position will have tremendous opportunity for growth.

Qualifications

• Knowledge of industrial products preferred
• Previous industrial distribution, inside sales, customer service, or related experience is valuable but not required
• Strong customer service, communication, and relationship-building skills
• Comfortable working with computers and tablets
• Working knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Ability to work collaboratively with outside sales, operations, and other business functions
• Strong problem-solving and organizational skills
• Ability to learn a broad range of industrial and safety products

Benefits

• Health insurance
• 401(k)
• Paid time off

Work Location: On-site in Quincy, IL