Industrial Inside Sales- Decatur, IL

Schimberg Company; Decatur (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Retirement plan

Paid time off

Job summary

A family-owned industrial distributor is seeking an Inside Sales Representative in Decatur, IL, to support industrial customers. In this role, you'll engage with plant managers and engineers to provide exceptional service without cold calling. Key responsibilities include responding to technical inquiries, generating product quotations, and managing order execution. The ideal candidate has prior experience in customer service or inside sales within a B2B or industrial context, along with strong communication skills and mechanical knowledge. The position promises stability and growth, bolstered by comprehensive benefits.

Qualifications

• Prior customer service or inside sales experience in an industrial environment.
• Working knowledge of electrical, pneumatics, valves, and mechanical assemblies.
• Excellent written and verbal communication skills.

Responsibilities

• Provide exceptional service to a base of customers without cold calling.
• Respond to customer inquiries regarding technical questions.
• Specify products based on customer application and engineering.

Skills

Customer service experience

Knowledge of electrical systems

Strong mechanical aptitude

Communication skills

Organizational skills

Tools

MS Office

Job description

Schimberg Co. is a family‑owned industrial distributor specializing in pipe, valves, fittings, and valve automation, with seven locations across the Midwest. With over 100 years in the industry, we support industrial facilities, engineers, and contractors by delivering technically sound solutions backed by responsive, knowledgeable service. Our culture is built on integrity, accountability, and long‑term customer relationships—and we invest in people who want to build a career in the industrial space.

Position Overview

We are seeking an Inside Sales Representative with experience supporting industrial customers to join our Inside Sales team in Decatur, IL. You will work directly with plant managers, engineers, procurement specialists, maintenance teams, and project managers to meet project specifications, submit timely quotations, and complete order execution in a fast paced environment. If you have worked in industrial distribution, plant maintenance, contractor sales, or inside sales for engineered products, this role offers long‑term stability and growth.

Key Responsibilities

• Provide exceptional service to a current base of customers (no cold calling).
• Answer telephone calls or respond to customer correspondence regarding technical questions on products.
• Identify customer expectations through effective communication.
• Specify products based on customer application and/or engineering specifications.
• Provide product quotations, figuring pricing, discounts, and shipping charges in accordance with company guidelines.
• Generate orders with customer approval and inform customers of delivery timelines, back orders, shipping delays or any other critical order processing information.
• Obtain purchase order, credit application, or credit card information to initiate customer payment.
• Identify vendor source and place purchase orders for non-stock material.
• Work closely with operations and accounting to resolve order, invoice, or credit issues.

What You’ll Experience

• Traditional values: Integrity, hard work, and dedication drive our business.
• Stability: A family‑owned business for over 100 years, adapting and growing with industry demands.
• Exceptional Benefits: Medical, dental, life insurance, flexible spending or health savings account, retirement plan, paid time off and holidays.
• Meaningful work: Engage with colleagues across departments and experience the direct impact of your role.
• Team‑oriented environment: We collaborate to deliver an exceptional customer experience.
• Career Growth: Cross‑training opportunities keep you learning and challenged in your role.

Qualifications

• Prior customer service or inside sales experience in an industrial, technical or B2B environment.
• Working knowledge of electrical, pneumatics, valves, instrumentation, mechanical assemblies, and/or a strong mechanical aptitude.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Proficient in MS Office software including Microsoft Word, Excel, and Outlook.

Schimberg Co. is an equal opportunity employer.