Customer Service/Inside Sales Representative

Flow Control Group; Noblesville (IN); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their dynamic team in Noblesville. This role involves engaging with customers, processing orders, and providing technical support, all while fostering strong relationships. The company offers a unique employee ownership program, competitive benefits, and numerous career growth opportunities. With a commitment to professional development and a supportive environment, this position is perfect for those looking to make a significant impact in their career. Join this innovative firm and be part of a team that values your contributions and growth.

Benefits

Employee ownership program

Medical insurance

Dental insurance

Vision insurance

401(k) matching program

Paid time off

Parental leave

Training platform with 80k courses

Qualifications

• Ability to learn product information quickly and efficiently.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Answer sales-related calls and process quotes and orders promptly.
• Maintain relationships with customers and assist outside sales.

Skills

Technical aptitude

Multi-tasking

Detail-oriented

Problem-solving

Proficient in Microsoft Office

Energetic and adaptable

Tools

Microsoft Office

Job description

Watermark, Noblesville, Indiana, United States of America

Job Description

Posted Thursday, April 24, 2025 at 4:00 AM

Company: Watermark ESP

About Us
Watermark is a manufacturer's representative for a wide range of products for the plumbing, HVAC, sewer, irrigation, and infrastructure markets. Headquartered in Indiana, with a location in Ashland, OH, we service the Midwest and Mid-Atlantic markets and help manufacturers distribute their products efficiently through progressive channel strategies. We also provide a range of services to channel partners, including contractors, engineers, and distributors to ensure their projects succeed with quality products yielding superior solutions.

Responsibilities

1. Answer all sales-related incoming calls and determine appropriate action
2. Process quotes, orders, and delivery inquiries in an efficient and quick manner
3. Provide prompt technical support to customers
4. Work closely with outside sales account managers to assist with any customer needs
5. Maintain and develop relationships with customers and prospects
6. Adhere to and follow all appropriate sales processes and policies to ensure company meets sales and revenue goals
7. Provide prompt, courteous, and professional responses to customer/prospect service-related issues
8. Actively participate in sales meetings and training opportunities
9. Partner with outside sales team members to ensure we are responding to new business opportunities and prioritizing growth of new accounts
10. Develop in-depth product knowledge and stay current on all product changes

Qualifications

1. Technical aptitude with the ability to quickly learn product information
2. Able to multi-task, be neat and detail-oriented and work quickly
3. Ability to both work/learn independently and collaborate with other teammates
4. An energetic and entrepreneurial attitude – be creative, adaptable & flexible
5. Desire to learn – be a “sponge”, be inquisitive, seek and find solutions
6. Superior problem-solving skill set
7. Proficient computer skills, especially with Microsoft Office applications

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

Watermark, Noblesville, Indiana, United States of America