Customer Service & Inside Sales

NLB Corp; Wixom (MI); Presencial; USD 50.000 - 65.000; Jornada completa

Descripción de la vacante

NLB Corp in Wixom, MI is seeking a Customer Service & Inside Sales Representative to join our post-sales support team. You will handle inquiries, enter orders, resolve issues, and engage with customers across email, phone, and online portals to ensure high customer satisfaction.

You will collaborate with multiple teams, learn about NLB’s products, and act as a brand ambassador while providing responsive, helpful service to customers.

Formación

• Answer customer phone calls and emails.
• Provide price quotations and check parts availability.
• Enter customer orders via phone or email.
• Monitor late orders and inform customers of delays.
• Review drawings and BOMs to locate items to quote.
• Basic equipment troubleshooting.
• Enter orders in online portals as required by customers.
• Work with sales to enter orders from the field.
• Request items from Purchasing and Manufacturing.
• Issue RMAs for authorized returns.
• Communicate effectively and work well with colleagues.

Responsabilidades

• Answering customer phone calls and emails.
• Providing customers with price quotations and parts availability.
• Enter customer orders received by phone or email.
• Monitor late orders and communicate delays with customers.
• Review drawings and BOMs to locate correct items to quote.
• Basic equipment troubleshooting.
• Enter customer orders in various online portals as required by our customers.
• Work directly with the sales team to enter orders needed from the field.
• Requisition items needed from Purchasing and Manufacturing.
• Issue RMA’s for authorized parts returns.
• Must be able to communicate effectively, get along with co-workers, and deal with colleagues.

Conocimientos

Customer service

Communication

Teamwork

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

• Pay or shift range: $50,000 USD to $65,000 USDThe estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Full-Time
• Requisition #: CUSTO001135

Description

Position Summary

As a Customer Service & Inside Sales Representative, you are part of our post-sales support team, and your passion for providing exceptional customer service contributes to our world-class high level of customer satisfaction. Acting as the frontline of response to customers, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each customer. You will connect with our customers to address questions, enter orders, and resolve issues through multiple channels such as email, phone, online portals, and website inquiries. You will work with multiple teams to resolve customer support concerns. Additionally, you will learn about NLB’s products and applications and serve as an ambassador for our brand.

Job Requirements

• Answering customer phone calls and emails
• Providing customers with price quotations and parts availability
• Enter customer orders received by phone or email
• Monitor late orders and communicate delays with customers
• Review drawings and Bill of Materials (BOMs) to locate correct items to quote
• Basic equipment troubleshooting
• Enter customer orders in various online portals as required by our customers
• Work directly with the sales team to enter orders needed from the field
• Requisition items needed from Purchasing and Manufacturing
• Issue RMA’s for authorized parts returns
• Must be able to communicate effectively, get along with co-workers, and deal with colleagues

Computer Skills

To perform this job successfully, an individual should have intermediate computer skills. Must have knowledge of Microsoft Word, Excel, Outlook, and others as required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.