Customer Service/Inside Sales

Gourmet Foods International; Decatur (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

401(k) with matching

Profit Sharing

Flexible PTO

Paid Holidays

Tuition Reimbursement

Parental Leave

Professional Development

Employee Discount

Referral Bonus

Job summary

Gourmet Foods International is seeking a dedicated Customer Service/Sales Support specialist in Decatur, GA. You will manage daily sales activities, process orders for retail and food service, and collaborate with sales reps and internal teams to ensure accurate, timely responses to customers.

Responsibilities include order processing, inquiries handling, and assisting with collections and credit issues. The role offers a day schedule, room for growth, and a supportive team environment.

Qualifications

• 2–3 years of customer service or sales support experience.
• College degree preferred but not required.
• Strong interpersonal and communication skills.

Responsibilities

• Keying and verifying sales orders for Retail and Food Service.
• Answering telephone calls and directing inquiries to the appropriate contact.
• Greet customers and handle inquiries and order pickups as needed.
• Prepare communications and paperwork for retail accounts and other departments.
• Identify and resolve customer concerns.
• Assist customers and sales reps with basic needs.
• Assist account managers with collections and credit issues.

Skills

Interpersonal skills

Multitasking

MS Office proficiency

Attention to detail

Education

Associate's Degree

Tools

Microsoft Office

Job description

Job DetailsJob Location: GFI Atlanta - Decatur, GA 30034Position Type: Full TimeEducation Level: Associate's DegreeSalary Range: $17.00 - $19.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceJob Overview

This is a great opportunity that will give you responsibility for all sales activities in assigned accounts, delivering a unique customer experience, assisting sales representatives and multiple internal departments, and potentially handling projects simultaneously while also keeping up with clients’ day-to-day processes.

What does your day look like? Some of your duties may include:

• Keying and verifying sales orders- Retail and Food Service
• Answer telephone calls, direct calls to the appropriate contact, or assist with incoming sales calls.
• Greet Customers and handle inquiries/ order pickups as needed.
• Communications and paperwork for retail accounts and other departments, including purchasing, distribution, customer service, and accounts receivable.
• Identify and resolve customer concerns.
• Assist customers and sales reps with basic needs.
• Assist account managers with collections and credit issues.

Things you need to be able to do:

• Strong interpersonal and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong computer proficiency, particularly in Microsoft Office (Excel, Outlook, Word)
• High attention to detail and accuracy

Things that are a plus:

• College degree preferred but not required.
• 2–3 years of customer service or sales support experience.

What we think you’ll love about Gourmet Foods International:

• Stay Engaged: Our fast-paced environment means your day will fly by.
• Room to Grow: We offer career advancement and tuition reimbursement—we want to invest in your future.
• Innovative & Ever-Changing: Learn new tools and discover exciting new products we bring to the market.
• Team-Oriented Culture: Collaborate with supportive colleagues who value teamwork.

SCHEDULE: Mon-Fri 8:00 am-5:00 pm

What else can we offer?

Gourmet Foods' Benefits include Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, short-term, Long-Term Disability, and accident insurance. We also offer a 401(k) with matching contributions, Profit Sharing, Competitive Salaries, Flexible Paid Time Off (PTO), Paid Holidays, Free College Tuition, PAID Parental Leave, Professional Development Programs, an opportunity to grow within the Company, an Employee Discount, and a Referral Bonus.

Bonus, Incentives & Company-Provided Resources: Above-average salary, Company-provided equipment, and potential profit company bonus.

GFI is a drug-free employer. You voluntarily consent to a pre-employment drug screen, and a background check will be required for the hiring process. Background checks can include, but are not limited to, previous employment, education, and criminal records.

Equal Employment Opportunity

Gourmet Foods International is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.