Customer Service/Inside Sales

Gourmet Foods International; Tennessee; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Profit Sharing

Paid Holidays

Paid Time Off (PTO)

Paid Parental Leave

Professional Development Programs

Employee Discount

Referral Bonus

Job summary

Gourmet Foods International in Tennessee is seeking a sales support professional responsible for all sales activities in assigned accounts, assisting sales representatives and coordinating with multiple internal departments to ensure smooth day-to-day operations.

You will key and verify orders, greet customers, handle inquiries, and manage paperwork for retail accounts and other departments, while assisting with collections and credit issues in a fast-paced, team-oriented environment.

Qualifications

• 2–3 years of customer service or sales support experience.
• College degree preferred but not required.
• Strong interpersonal and communication skills.
• High computer proficiency with Microsoft Office.

Responsibilities

• Key and verify sales orders for Retail and Food Service.
• Greet customers and handle inquiries or order pickups.
• Prepare communications and paperwork for retail accounts and other departments.
• Identify and resolve customer concerns.
• Assist account managers with collections and credit issues.

Skills

Interpersonal communication

Multitasking

Microsoft Office

Detail-oriented

Education

College degree preferred

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Job OverviewThis is a great opportunity that will give you responsibility for all sales activities in assigned accounts, delivering a unique customer experience, assisting sales representatives and multiple internal departments, and potentially handling projects simultaneously while also keeping up with clients’ day-to-day processes.Does this sound like an opportunity for you? Please see below for more information regarding our opening.What does your day look like? Some of your duties may include:Keying and verifying sales orders- Retail and Food ServiceAnswer telephone calls, direct calls to the appropriate contact, or assist with incoming sales calls.Greet Customers and handle inquiries/ order pickups as needed.Communications and paperwork for retail accounts and other departments, including purchasing, distribution, customer service, and accounts receivable.Identify and resolve customer concerns.Assist customers and sales reps with basic needs.Assist account managers with collections and credit issues.Things you need to be able to do:Strong interpersonal and communication skillsAbility to multitask and prioritize in a fast-paced environmentStrong computer proficiency, particularly in Microsoft Office (Excel, Outlook, Word)High attention to detail and accuracyThings that are a plus:College degree preferred but not required.2–3 years of customer service or sales support experience.What we think you’ll love about Gourmet Foods International:Stay Engaged: Our fast-paced environment means your day will fly by.Room to Grow: We offer career advancement and tuition reimbursement—we want to invest in your future.Innovative & Ever-Changing: Learn new tools and discover exciting new products we bring to the market.Team-Oriented Culture: Collaborate with supportive colleagues who value teamwork.SCHEDULE: Mon-Fri 8:00 am-5:00 pmWhat else can we offer?Gourmet Foods' Benefits include Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, short-term, Long-Term Disability, and accident insurance. We also offer a 401(k) with matching contributions, Profit Sharing, Competitive Salaries, Flexible Paid Time Off (PTO), Paid Holidays, Free College Tuition, PAID Parental Leave, Professional Development Programs, an opportunity to grow within the Company, an Employee Discount, and a Referral Bonus.Bonus, Incentives & Company-Provided Resources: Above-average salary, Company-provided equipment, and potential profit company bonus.GFI is a drug-free employer. You voluntarily consent to a pre-employment drug screen, and a background check will be required for the hiring process. Background checks can include, but are not limited to, previous employment, education, and criminal records.Equal Employment OpportunityGourmet Foods International is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.