Customer Service / Inside Sales

Anchorchem Inc.; California; On-site; Full time

Job description

At ANCHORCHEM INC., we live by our A.N.C.H.O.R. values: Accountability, Never Quit, Character, Honesty, Opportunity, and Responsibility.

We offer a collaborative environment where your contributions directly impact our success in the Personal Care and cosmetics industry. Explore opportunities to grow with a company committed to quality and innovation in silicone ingredients.

Location: Onsite – City of Industry, California Reports to: Chief Operating Officer Employment Type: Full-time

About ANCHORChem

ANCHORChem Inc. manufactures and supplies silicone fluids and formulation support for personal care and industrial applications. We are a fast-growing specialty chemical company committed to quality, innovation, and responsive customer service.

Role Overview

The Customer Service / Inside Sales Representative will be the primary contact for daily customer needs — from order processing to shipment coordination and technical support. This role works closely with Sales, Operations, Logistics, and Quality teams to ensure timely, accurate, and professional service.

Key Responsibilities

• Enter and manage customer orders in the ERP system; ensure accuracy of pricing, lead times, and documentation.
• Serve as the first point of contact for customer inquiries, including order status, shipping, and product information.
• Coordinate with Production and Logistics on delivery schedules and inventory availability.
• Prepare quotations and support the commercial team with proposals and price confirmations.
• Track shipments and resolve any delivery or billing issues in collaboration with Finance.
• Maintain accurate and current CRM/ERP records for all customer interactions.
• Assist with claims or complaint handling and coordinate resolutions with Quality and Operations.
• Support internal process improvements for customer service efficiency.

Required Qualifications

• 2+ years of B2B inside sales or customer service experience, preferably in chemicals, materials, or manufacturing.
• Strong communication, problem‑solving, and customer relationship skills.
• Proficiency with ERP and CRM systems (experience with Microsoft Dynamics, Salesforce, or Odoo preferred).
• Excellent attention to detail, organization, and follow‑up skills.
• Ability to collaborate across departments in a fast‑paced environment.

Preferred

• Associate’s or Bachelor’s degree in Business, Chemistry, Supply Chain, or related field.
• Familiarity with chemical product documentation (TDS, SDS) and regulatory compliance.

What We Offer

• Competitive salary and annual performance bonus.
• Comprehensive benefits package including medical, dental, 401(k), and paid time off.
• Opportunity for professional development in a growing specialty chemical manufacturer.

How to Apply

Please email your resume and a short cover letter to [email protected] with the subject line: Customer Service – Your Name.

Location: U.S. (territory negotiable; frequent travel required) Reports to: Vice President of Sales Employment Type: Full-time

About ANCHORChem

ANCHORChem Inc. is a manufacturer and supplier of specialty silicone fluids and formulation solutions serving the personal care and industrial markets. We combine deep technical expertise with a customer‑driven approach to help our partners succeed.

Role Overview

The Account Manager is responsible for managing and expanding customer relationships within a defined territory. This role focuses on driving growth, supporting formulation projects, and ensuring customer satisfaction through consultative, technical selling.

Key Responsibilities

• Develop and execute territory sales plans to meet revenue and margin goals.
• Manage existing customer accounts and build relationships across procurement, R&D, and management levels.
• Identify and develop new business opportunities, including OEM and distributor partnerships.
• Provide product and formulation guidance in collaboration with technical and operations teams.
• Prepare quotations, negotiate pricing, and coordinate contracts in alignment with company policy.
• Maintain accurate sales forecasts and opportunity pipelines in CRM.
• Travel to customer sites, trade shows, and distributor meetings (20–40%).
• Monitor competitor activity and provide market insights to the marketing and product teams.

Required Qualifications

• 2–5 years of outside sales or account management experience in specialty chemicals, silicones, personal care ingredients, or related B2B technical sales.
• Strong communication and interpersonal skills, with proven ability to build long‑term customer relationships.
• Technical aptitude and ability to discuss formulations and application performance with customers.
• Proficiency with CRM systems (Microsoft Dynamics or Salesforce preferred).
• Valid driver’s license and ability to travel regularly.

Preferred

• Bachelor’s degree in Chemistry, Chemical Engineering, Materials Science, or Business.
• Experience managing distributor or regional accounts.

Compensation & Benefits

• Competitive base salary with annual performance incentive.
• Full benefits package including health insurance, 401(k), and paid time off.
• Travel reimbursement and car allowance as applicable.

How to Apply

Please email your resume and a brief introduction to [email protected] with the subject line: Account Manager – Your Name.