Technical Customer Service

EAO; Shelton (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology firm in Shelton, CT, seeks a Technical Customer Service professional. This role focuses on providing sales functions, technical support, and managing key accounts. Ideal candidates have strong communication skills, a customer-centric approach, and experience with CRM systems like Salesforce. Join a dynamic team to contribute to innovative solutions while supporting customer inquiries effectively.

Qualifications

• Excellent verbal and written communication skills are required.
• Self-motivated with a strong customer service orientation.
• Ability to function in a fast-paced team environment.

Responsibilities

• Work closely with internal sales staff and distributors to maximize market share.
• Manage key accounts and support sales strategies.
• Provide technical assistance based on customer needs.

Skills

Verbal communication

Written communication

Customer service orientation

Problem-solving

Teamwork

Education

College degree preferred with technical focus

Tools

MS Office

Salesforce.com

Oracle Enterprise Management software

Job description

EAO Corporation is a global technology leader and manufacturer of Human Machine Interface (HMI) Components and Systems. EAO serves a wide range of industries, including transportation, machinery, heavy-duty, specialty vehicle, lifting and moving, medical and automotive markets. With more than 600 employees worldwide, EAO is headquartered in Olten, Switzerland, and has subsidiaries and manufacturing locations in North America, Europe, and Asia. For more information, please visit www.eao.com.

Our Americas operation, located in Shelton, CT, has an immediate opening for a Technical Customer Service position.

Overview

Join to apply for the Technical Customer Service role at EAO.

Job Description

This position requires accurate, courteous, and timely customer service with a primary focus on sales functions, technical support, and creative thinking to add value to customer inquiries while following established guidelines, policies, and procedures.

Responsibilities

• Position will work closely with internal sales staff, manufacturers' sales representatives, distributors, and direct OEM customers to maximize EAO market share.
• Key Account Management – work closely with Directors of Sales, Managers, International BD colleagues, and other internal and international colleagues to support key account targets, manage projects, and execute strategies as directed by sales team.
• Provide technical assistance to customers requiring specific and detailed information that must be requested from our manufacturing facilities. Interpret customer applications and guide customers toward selection of proper EAO products or technology.
• Assist with special sales, marketing, or related projects as directed by EAO Management Team. Develop detailed, thorough and convincing customer proposals.
• Maintain data integrity of company CRM system with input supportive of customer development and company measured metrics, including creating and monitoring Cases, Quotes, and Opportunities in Salesforce.
• Support HMIS department with various tasks including inspection of complex assemblies, component selection, project documentation and/or customer interface relating to projects.

Qualifications

• Must be very self-motivated and possess excellent verbal and written communication skills, a strong customer service orientation, problem-solving aptitude, and the ability to function in a fast-paced team environment. Must be able to read, write, understand, speak, and communicate in English.
• Education and/or Experience: College degree preferred with technical focus
• Preferred Skills:
  • Knowledge of MS Office, Salesforce.com or other CRM software, Oracle Enterprise Management software or comparable software
  • Experience in use of digital power supply & multimeter, as well as basic measuring devices (calipers) a plus
  • Ability to read drawings & wiring schematics a plus

How to Apply

We are excited to welcome talented, motivated individuals who are eager to contribute to our success. If you’re ready to take the next step in your career and grow in a dynamic environment, we’d love to hear from you. Apply today and become part of our team!