Customer Service Representative

Eastern Controls; Newtown Square (Delaware County); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

401(k) with company match

Paid time off and holidays

Professional development and training

Job summary

Eastern Controls is seeking a Customer Service Representative to support customers and the sales team from quote through order fulfillment. You will ensure accurate orders, timely updates, and responsive service, reflecting our commitment to quality and performance.

Join a family-owned manufacturer’s representative known for technical excellence and a collaborative, growth-oriented environment. You will interact with Sales, Accounting, Logistics, Production, and Service to ensure seamless order

Qualifications

• High school diploma or equivalent (Associate degree preferred).
• Experience in customer service, order management, sales support, or inside sales.
• Strong Microsoft Office skills, particularly Outlook, Excel, and Word.
• Experience working with ERP and/or CRM systems.
• Excellent data entry accuracy and organizational skills.

Responsibilities

• Serve as a trusted point of contact for customers via phone and email.
• Respond promptly to inquiries regarding quotes, orders, deliveries, and product information.
• Proactively communicate order updates and resolve issues.
• Build strong relationships with customers through responsive, knowledgeable support.
• Review customer purchase orders for completeness and accuracy.
• Enter and process orders in our ERP system and verify pricing/terms.
• Coordinate with manufacturers and internal departments to ensure timely fulfillment.
• Escalate complex/high-value orders for review when needed.
• Monitor open orders and provide delivery status updates.
• Prepare basic product quotations using established pricing guidelines.
• Support sales teams with timely quote processing.

Skills

Customer service

Attention to detail

Communication

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

Prophet 21 (P21)

ERP systems

Outlook

Excel

Word

Job description

Description

Join a Team Where Customer Service Drives Success

Job Type

Full-time

At Eastern Controls (ECI), we believe exceptional customer experiences begin with exceptional people. As a Top Workplace in the Philadelphia region, we are a family-owned manufacturer's representative providing industry-leading process control solutions, services, and technical expertise to customers across Life Sciences, Chemical, Food & Beverage, Water/Wastewater, Power, Refining, and other essential industries.

For more than 55 years, we've built our reputation on technical excellence, responsiveness, and relationships. If you're detail-oriented, enjoy solving problems, thrive in a collaborative environment, and take pride in delivering outstanding customer service, we'd love to meet you.

As a Customer Service Representative, you'll play a critical role supporting our customers and sales team from quote through order fulfillment. You'll ensure every interaction reflects Eastern Controls' commitment to quality, accuracy, and responsiveness.

Your responsibilities will include:

• Serve as a trusted point of contact for customers via phone and email.
• Respond promptly to customer inquiries regarding quotes, orders, deliveries, and product information.
• Proactively communicate order updates, shipment delays, and resolution of customer issues.
• Build strong relationships by providing responsive, knowledgeable, and professional support.

Process Customer Orders with Accuracy

• Review customer purchase orders for completeness and accuracy.
• Compare customer purchase orders to quotations and resolve discrepancies.
• Enter and process orders accurately within our ERP system.
• Verify pricing, payment terms, shipping instructions, commissions, and order assignments.
• Coordinate with manufacturers and internal departments to ensure timely fulfillment.
• Escalate complex or high-value orders for additional review when appropriate.

Manage Order Status & Follow-Up

• Monitor open orders and communicate delivery expectations.
• Track critical customer orders and provide proactive status updates.
• Maintain accurate notes and order records within our ERP system.
• Follow up after shipments to ensure customer satisfaction.

Support Quoting Activities

• Prepare basic product quotations using established pricing guidelines.
• Follow up with customers to answer questions and support sales opportunities.
• Assist the inside and outside sales teams with timely quote processing.

Collaborate Across the Organization

• Partner with Sales, Accounting, Logistics, Production, and Service to ensure seamless order execution.
• Participate in continuous improvement initiatives and special projects.
• Provide backup support for reception and other administrative functions when needed.

We're looking for someone who combines outstanding customer service with strong organizational skills and a genuine desire to help others succeed.

Successful candidates will demonstrate:

• Exceptional attention to detail and accuracy
• Outstanding verbal and written communication skills
• Strong problem-solving and critical thinking abilities
• Ability to manage multiple priorities in a fast-paced environment
• Excellent organizational and time management skills
• A positive, team-first attitude
• Professionalism, accountability, and integrity
• Passion for delivering an exceptional customer experience
• Curiosity and willingness to continuously learn our products and industry

Requirements

• High school diploma or equivalent (Associate degree preferred)
• Experience in customer service, order management, sales support, or inside sales
• Strong Microsoft Office skills, particularly Outlook, Excel, and Word
• Experience working with ERP and/or CRM systems
• Excellent data entry accuracy and organizational skills

  Preferred

  • Experience in industrial distribution, manufacturing, automation, instrumentation, or technical products
  • Experience with Prophet 21 (P21) or similar ERP platforms

  When you join Eastern Controls, you're joining more than a company—you're becoming part of a team that values collaboration, innovation, and continuous growth.

  We offer:

  • Competitive compensation
  • Comprehensive medical, dental, and vision benefits
  • 401(k) with company match
  • Paid time off and company holidays
  • Ongoing professional development and technical training
  • Career advancement opportunities
  • A collaborative, family-oriented culture where your contributions are recognized and appreciated

  At Eastern Controls, our people are our greatest competitive advantage. We invest in your success so you can help our customers achieve theirs.

  If you're ready to build a rewarding career with a respected industry leader, we'd love to hear from you.

  EASTERN CONTROLS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. WE CELEBRATE DIVERSITY AND ARE COMMITTED TO CREATING AN INCLUSIVE WORKPLACE WHERE EVERY EMPLOYEE CAN THRIVE.

  Salary Description

  $23-$25 per hour based on experience