CUSTOMER SERVICE IMPORT - EXPORT EXECUTIVE

Sifa USA Inc; Miami (FL); On-site; USD 43,000 - 65,000; Full time

Job summary

SIFA Group Miami is seeking a Customer Service Executive for a permanent role to support our global transportation operations. You will manage customer relationships, prepare quotes, and coordinate with overseas offices and local suppliers.

Based in Miami, you will track air and ocean shipments, issue invoices, and handle import/export documentation to ensure timely deliveries and high customer satisfaction.

Qualifications

• Experience with air and ocean freight operations.
• Excellent interpersonal and communication skills.
• Ability to prepare quotes and coordinate with overseas offices.

Responsibilities

• Manage customer relationships and address their requests.
• Prepare quotes and communicate with overseas offices.
• Coordinate with suppliers and the warehouse regarding local deliveries.
• Track air and ocean shipments.
• Issue customer invoices.
• Liaise with U.S. suppliers and customers, prepare import/export documentation, relay instructions to subsidiaries/agents, and assist with invoicing.

Skills

Air freight

Ocean freight

Customer service

Communication skills

Interpersonal skills

Job description

Job Description

Join a fast-growing international group recognized for its expertise in global transportation and logistics.SIFA Group helps companies manage their international logistics operations through a comprehensive range of customized solutions as a freight forwarder.With more than 1,000 employees spread across Europe, North America, Asia, Australia, and Africa, SIFA has established itself as a leading player in the industry, combining expertise, agility, and a customer-focused approach.Committed to sustainable growth and operational excellence, the Group emphasizes service quality, operational reliability, and customer satisfaction.As part of its expansion, SIFA Miami is hiring a Customer Service Executive on a permanent contract.

Your main responsibilities

• Manage customer relationships and address their requests
• Prepare quotes and communicate with overseas offices
• Coordinate with suppliers and the warehouse regarding local deliveries
• Track air and ocean shipments
• Issue customer invoices
• Liaise with U.S. suppliers and customers, from order tracking to shipment completion (FCL, air freight, or LCL consolidation), prepare import and export documentation based on the mode of transport, relay instructions to subsidiaries/agents, issue invoices, etc.

Desired profile

You have expertise in air and ocean freight,You have excellent interpersonal skills and strong communication skills,

Terms of employment

Position based in Miami (USA)Permanent contractStart date: Immediate