Customer Service/ Husky Card Services

Northeastern University; Oakland (CA); On-site; USD 80,000 - 115,000; Full time

Job summary

Northeastern University in Oakland seeks an Assistant Director of Husky Card Services to oversee system administration, data management, and cross-department coordination for the Husky Card program.

The role includes ensuring system integrity, supporting web-based transactions, training staff, and expanding card usage across services such as meals, housing, labs, and libraries. Monday–Friday 9–5 PST with some flexibility.

Qualifications

• Bachelor's degree preferred, 1-3 years of experience required.
• Understanding of databases.
• General accounting capabilities.
• Strong communications guidelines and systems.

Responsibilities

• Oversee Husky Card system administration and data management.
• Coordinate with departments to ensure accurate card-related processes.
• Support web-based Husky Card transactions and reporting.
• Train staff to access and use reporting tools.
• Manage devices connected to the Husky Card database on/off campus.
• Expand Husky Card usage across services.

Skills

Understanding of databases

General accounting capabilities

Strong communications guidelines and I

Education

Bachelor's degree

1-3 years of experience

Job description

The Husky Card Services oversees all functions related to the Husky Card @ Northeastern University's Oakland Campus. The Assistant Director of Husky Card Services is responsible for managing all aspects of the Husky Card system. This includes system administration, coordinating with various departments, and managing databases that interact with the system. Key duties include:

• Ensuring system integrity through report reconciliation and analysis.
• Supporting web-based transactions involving the Husky Card.
• Training other departments to access and use reporting tools.
• Overseeing devices connected to the database both on and off campus.
• Expanding the use of the Husky Card across different services.

This position is critical to ensuring that the systems that provide students with access to services like meals, housing, computer labs, fitness centers, and the library are accurately aligned with their status. The Assistant Director will also work closely with Residential Security and Technical Support Operations, overseeing the hiring, training, and mentoring of student workers.

The standard work schedule is Monday through Friday, 9 AM to 5 PM PST, with flexibility as advised by the Senior Director of Husky Card Services. Occasional weekend work and coverage on key university dates are also required.

MINIMUM QUALIFICATIONS

• Bachelor's degree preferred| A minimum of 1-3 years of experience is required|
• Understanding of databases
• General accounting capabilities
• Strong communications guidelines and systems