Customer Service & Home Solutions Specialist

Lowe's; Tiffin (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

Company-matching 401(k)

Employee Stock Purchase Program

Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in Ohio to welcome shoppers, answer questions, help locate products, and process orders at the point of sale.

You will work in various departments based on needs, provide friendly service, and contribute to a positive shopping experience. This role typically requires basic computer skills, the ability to stand for long periods, and a willingness to learn store procedures.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Bi-lingual skills (preferred)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail experience

Bi-lingual

Tools

Retail technology (smartphones/tablets)

Job description

Lowe's is seeking a Customer Service Associate in Ohio to welcome shoppers, answer questions, help locate products, and process orders at the point of sale.

You will work in various departments based on needs, provide friendly service, and contribute to a positive shopping experience. This role typically requires basic computer skills, the ability to stand for long periods, and a willingness to learn store procedures.