Customer Service & Home Improvement Specialist – Flexible

Lowe's; Akron (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee S

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s Customer Service Associate role welcomes customers to Lowe’s and helps them find products and services for home improvement needs. You will engage with customers, answer questions, and guide them through checkout and merchandising tasks.

Working in various departments, you’ll load merchandise, stock shelves, and ensure customer needs are met with friendly, professional service. This part-time position offers growth and benefits through Lowe’s programs.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Bi-lingual skills (preferred)
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) (preferred)

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Bilingual (preferred)

Tools

Smartphones/Tablets

POS system

Job description

Lowe’s Customer Service Associate role welcomes customers to Lowe’s and helps them find products and services for home improvement needs. You will engage with customers, answer questions, and guide them through checkout and merchandising tasks.

Working in various departments, you’ll load merchandise, stock shelves, and ensure customer needs are met with friendly, professional service. This part-time position offers growth and benefits through Lowe’s programs.